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Ian towers

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Review of the Bath Building Society, Savings:

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Perfect customer service

Perfect customer service Following a change of phone I had to reregister for the app and ran into technical issues, the service I received I’ve the phone was first class. Can you please pass my thanks onto Chris B, I had an issue using the app, we had a number of technical issues which Chris patiently worked through. Very professional and excellent customer service I’m now back online in the app and via the browser Perfect Thanks again Reviewed on: 29th December 2025

Reply from Bath Building Society Dear Mr Towers Thank you so much for your wonderful feedback! I’m delighted we could work through the technical issues together and get you back online. Your patience made the process smooth, and I truly appreciate your kind words. If you need any further assistance, please don’t hesitate to reach out! Chris Burns – Customer Service Officer Response date: 29th December 2025

Review of the Velosure, Cycle insurance:

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Professional people helping you in a friendly manner

Just gone through my renewal so heading into the 3rd year. I originally went with them as when I spoke the velosure guy he couldn't have been more helpful and we ended up on a price I was happy with. Last year I was happy just to renew as service is good , thus year policy has changed. Quick call to them , soon sorted , wider policy , I added a couple on and the premium is less than last year. Sorted ! And it's Sunny do must be time for a ride :-) Reviewed on: 15th September 2016

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