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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2370 reviews)

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4.73

Based on 2,370 reviews, last reviewed 20th Aug 2026

32% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Swift action and prefect resolution. Swift action and prefect resolution. Very helpful advisor - can't fault it. Reviewed on: 20th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2370)

Jane was very friendly when I came in to open my acc...

Jane was very friendly when I came in to open my account. Branch opening hours are very good too. Reviewed on: 11th December 2025

Local branches - always helpful, friendly and knowle...

Local branches - always helpful, friendly and knowlegeable Reviewed on: 8th December 2025

Reply from Bath Building Society Thank you for your feedback. We’re proud to hear that our local branches continue to provide helpful, friendly and knowledgeable service. Chris Burns – Customer Service Officer Response date: 10th December 2025

Oldfield Park Branch

I think Rachelle who served me was very helpful and the rest of the staff seemed helpful too. I would totally recommend them. Reviewed on: 2nd December 2025

Reply from Bath Building Society Thank you for your wonderful feedback! We’re so pleased to hear that Rachelle was helpful and that the rest of the team made a great impression. Your recommendation means a lot to us. Chris Burns – Customer Service Officer Response date: 10th December 2025

I like dealing with a smaller independent Building s...

I like dealing with a smaller independent Building society. Good service by Jane whilst the branch was being refurbished. Reviewed on: 2nd December 2025

Reply from Bath Building Society Thank you for your kind words! It’s great to know Jane provided excellent service during the refurbishment period. We’ll make sure your feedback reaches her. Chris Burns – Customer Service Officer Response date: 10th December 2025

Open branch (Moorland Road) that you can walk in and...

Open branch (Moorland Road) that you can walk in and talk face to face Reviewed on: 2nd December 2025

Reply from Bath Building Society Thank you for sharing your feedback. Its great to hear you enjoy the openness of the Moorland Road Branch. We think face-to-face service is important and its encoring to know that our customers agree! Chris Burns – Customer Service Officer Response date: 10th December 2025

Local and helpful.

Local and helpful. I was served by Ella and nothing was too much trouble. Reviewed on: 1st December 2025

Reply from Bath Building Society Thank you for your kind words! We’re delighted to hear that Ella provided such helpful service and made everything feel effortless. We look forward to welcoming you again soon! Chris Burns – Customer Service Officer Response date: 1st December 2025

Really helpful staff.

Really helpful staff. Came into Oldfield Park and was served by Ella to sort our son becoming 18 and how to manage his savings ongoing. Reviewed on: 1st December 2025

Reply from Bath Building Society Thank you for your feedback! We’re pleased to hear that Ella provided excellent assistance at our Oldfield Park branch and helped make the transition of account management to your son straightforward. Chris Burns – Customer Service Officer Response date: 1st December 2025

The opening of my one year ISA account earlier this...

The opening of my one year ISA account earlier this week was very easy. Jane explained the details of the investment very clearly. I phoned earlier in the day thinking that I was talking to the Bath branch but was informed that refurbishment in progress. I was invited to visit Head Office by Chris. All done very straight forward. Reviewed on: 1st December 2025

Reply from Bath Building Society Thank you for taking the time to share your experience! We’re delighted to hear that Jane explained everything clearly and that your visit to Head Office went smoothly. We always aim to make the process as straightforward as possible, and it’s great to know we achieved that for you. Chris Burns – Customer Service Officer Response date: 1st December 2025

Jane helped me open a Fixed Rate ISA account.

Jane helped me open a Fixed Rate ISA account. She was very supportive and helpful. Bath Building Society seem very welcoming to new customers. Reviewed on: 27th November 2025

Reply from Bath Building Society Thank you for sharing your experience! We’re so pleased to hear that Jane provided such supportive and helpful service while opening your Fixed Rate ISA. Chris Burns – Customer Service Officer Response date: 1st December 2025

We were served by Ella - you are always so helpful.

We were served by Ella - you are always so helpful. Thank you. Reviewed on: 26th November 2025

Reply from Bath Building Society Thank you for your comments! We’re delighted to hear that Ella was able to assist you and provide the helpful service. Chris Burns – Customer Service Officer Response date: 1st December 2025

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