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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.75 (2071 reviews)

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4.70

Based on 2,071 reviews, last reviewed 26th Sep 2025

35% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Great savings accounts available. Great savings accounts available.from Bath building society. Reviewed on: 26th September 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2071)

Wood Street Customer.

Wood Street Customer. One of the few (or the only) financial institutions I know of (and we have 30 or so different BS and Bank account) who allow customers to Phone direct to to the branch. All calls are answered promptly and helpful. Service in branch is equally warm, professional and friendly. Please do not automate your telephone service! Reviewed on: 13th November 2024

Reply from Bath Building Society Thank you so much for the very kind words for the team. We will always offer a personal touch when it comes to our customer service! Sam Dorrington, Branches Manager Response date: 18th November 2024

Greate Service

Excellent customer service. She was very helpful. She is a STAR Reviewed on: 12th November 2024

Reply from Bath Building Society Hi, thank you so much for the review! We are always more than happy to help our members however we can! Regards, Samuel Dorrington, Branches Manager Response date: 18th November 2024

Really helpful staff , i like goding into Wood stree...

Really helpful staff , i like goding into Wood street to sort out my accounts Reviewed on: 11th November 2024

Reply from Bath Building Society Thank you for the feedback, Wood Street are always more than happy to serve our valued members! Sam Dorrington, Branches Manager Response date: 12th November 2024

It’s local part of the community, lovely to have fa...

It’s local part of the community, lovely to have face to face contact, .Jane at Wood street was so helpful Reviewed on: 11th November 2024

Reply from Bath Building Society Thank you so much for the feedback, as well as the kind words to Jane. I will be sure to pass this onto her, she'll be over the moon! Sam Dorrington, Branches Manager Response date: 12th November 2024

Fab service Wien opening up my ISA account

Fab service when opening up my account town Branch Reviewed on: 11th November 2024

Reply from Bath Building Society Thank you very much for the feedback, I will pass the kind words onto the team and thank them for the good work! Sam Dorrington, Branches Manager Response date: 12th November 2024

Thank You

Needed some assistance with new log in platform Phoned, spoke to a real person without any delay. Caroline had all the answers at her "fingertips'' was patient and got me sorted! Thank you BBS Reviewed on: 7th November 2024

Reply from Bath Building Society Thank you very much for the feedback, I will be sure to pass this onto Caroline and thank her. Sam Dorrington, Branches Manager Response date: 12th November 2024

Its good there is a branch in central Bath and you c...

Its good there is a branch in central Bath and you can actually speak to a real life person in person Reviewed on: 4th November 2024

Reply from Bath Building Society Thank you very much for your feedback. We pride ourselves on offering the best customer service possible. Continue to pop in and see us! Sam Dorrington, Branches manager Response date: 6th November 2024

Ease of use

Easy to apply online and maintain on the app. Reviewed on: 30th October 2024

Reply from Bath Building Society Thanks so much for the feedback, we will continue to update the app to make it even easier for you to manage your finances! Sam Dorrington, Branches Manager Response date: 31st October 2024

Staff very helpful and friendly.

Staff very helpful and friendly.We felt as we where being looked after Reviewed on: 28th October 2024

Reply from Bath Building Society Thank you so much for the feedback! I will pass on the very kind words to the team! Sam Dorrington, Branches manager Response date: 31st October 2024

Atrocious customer service

I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Society via both chat facilities, answerphone and email requests have effectively been ignored. Will attempt to withdraw my application as I have never encountered such poor customer service before Reviewed on: 28th October 2024

Reply from Bath Building Society Good morning, I am very sorry that you feel this way and we have let you down. If you could email me directly on [email protected] I would be more than happy to assist you however I can. Sam Dorrington, Branches Manager Response date: 31st October 2024

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