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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2370 reviews)

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4.73

Based on 2,370 reviews, last reviewed 20th Aug 2026

32% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Swift action and prefect resolution. Swift action and prefect resolution. Very helpful advisor - can't fault it. Reviewed on: 20th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2370)

Ella gave me options - extremely helpful!

Ella gave me options - extremely helpful! The face to face service is second to none. The staff training is wonderful. Nothing is too much trouble. A very refreshing experience these days, service and knowledge. The very helpful staff, the values of the society. Would certainly recommend you to friends and family. Thank you again Ella. Reviewed on: 26th November 2025

Reply from Bath Building Society Thank you for your wonderful feedback! We’re thrilled to hear that Ella provided such exceptional service and that our face-to-face approach and values stood out to you. We’ll make sure Ella sees your kind words. Chris Burns – Customer Service Officer Response date: 1st December 2025

Fantastic service!

I regularly use the Moorland Road Branch and I always find the staff very helpful and receive fanatastic service! Reviewed on: 25th November 2025

Reply from Bath Building Society Thank you for your kind words! We’re delighted to hear that you regularly choose our Moorland Road Branch and that our team consistently provides helpful and fantastic service. Chris Burns – Customer Service Officer Response date: 1st December 2025

Ability to open account in Branch - my Bank could no...

Ability to open account in Branch - my Bank could not do this! Prompt and very helpful with filling out paperwork. Reviewed on: 20th November 2025

Reply from Bath Building Society Thank you for sharing your experience, We’re delighted that we could assist you with opening your account in-branch, especially when others couldn’t! Chris Burns – Customer Service Officer Response date: 20th November 2025

Local access and very friendly service

Local access and very friendly service Reviewed on: 18th November 2025

Reply from Bath Building Society Thank you for your feedback, It’s always our goal to make banking convenient and welcoming for our customers. If there’s anything else we can help with, please feel free to get in touch! Chris Burns – Customer Service Officer Response date: 20th November 2025

Went to temporary branch in Head Office as main Bath...

Went to temporary branch in Head Office as main Bath branch was shut. Was small but Jane was very welcoming. Reviewed on: 18th November 2025

Reply from Bath Building Society Thank you for taking the time to share your experience, We’re glad Jane made you feel welcome at our temporary Head Office branch. If you need anything else, please don’t hesitate to reach out! Chris Burns – Customer Service Officer Response date: 20th November 2025

Very friendly and an actual office with staff - refr...

Very friendly and an actual office with staff - refreshing!! Reviewed on: 13th November 2025

Reply from Bath Building Society Thank you for your feedback, We’re delighted you appreciate having a real office with friendly staff - it’s something we take pride in! Chris Burns – Customer Service Officer Response date: 20th November 2025

The fact that I could set up an ISA without having t...

The fact that I could set up an ISA without having to do it online is wonderful. Reviewed on: 13th November 2025

Reply from Bath Building Society Thank you for sharing your thoughts, We’re pleased to hear that being able to set up your ISA in person was helpful for you. We understand that not everyone prefers online processes, so offering that flexibility is important to us! Chris Burns – Customer Service Officer Response date: 20th November 2025

The Bond I took out had a very competitive rate.

The Bond I took out had a very competitive rate. The service at your “Temporary” branch in Queen’s Square was very good. Reviewed on: 12th November 2025

Reply from Bath Building Society Thank you for your feedback, We’re delighted to hear that you found the Bond rate competitive and that your experience at our temporary Queen’s Square branch was positive! If you need any further assistance, please don’t hesitate to get in touch. Chris Burns – Customer Service Officer Response date: 20th November 2025

I like the personal touch which I receive from Bath...

I like the personal touch which I receive from Bath Building Society. Staff are always helpful and friendly. Reviewed on: 11th November 2025

Reply from Bath Building Society Thank you for your lovely feedback, Our team works hard to ensure every interaction is helpful and friendly and it’s great to hear that reflected in your experience! Chris Burns – Customer Service Officer Response date: 20th November 2025

Very friendly and helpful.

Very friendly and helpful. Nice to have a local branch with real people. Reviewed on: 7th November 2025

Reply from Bath Building Society Thank you for your kind words, We’re pleased to hear that you found our team friendly and helpful. Having a local branch with real people is something we value too! Chris Burns – Customer Service Officer Response date: 20th November 2025

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