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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2349 reviews)

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4.74

Based on 2,349 reviews, last reviewed 24th Jun 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Setting up a trust account had been really difficult... Setting up a trust account had been really difficult until we found this option. Since then it’s been a smooth process Reviewed on: 24th June 2026

Latest lowest rating:

1

Issue with Bath B S. I originally decided to join and save with Bath B S. Filled in an ISA transfer form and signed and sent it off. But because of Royal Mail, and Bath st... Read more Reviewed on: 16th May 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2349)

Honestly the online experience is so clunky in compa...

Honestly the online experience is so clunky in comparison to competitors. Hodge for instance where everything works first time. The drop down menu on the application form doesn't have my country of birth so I was told to choose another one! There is no chat or phone support after 17:00. The payment-in system isn't compatible with my bank so my bank doesn't recognise the details of the account I'm paying into. I've paid a small amount in as a test and it's going to take 24 hours before I'm sure it works. I'm trying to set up a £20k ISA for goodness sake! Reviewed on: 2nd October 2025

Reply from Bath Building Society Hi Philip, Thank you for your feedback. I’m sorry to hear that your experience has not been smooth and that we’ve fallen short of your expectations. We aim to provide a simple and reliable online service, so I completely understand how frustrating it is to experience difficulties with the application process. Your comments have been shared with the team and we will be reviewing the issues you’ve raised, including the drop-down options in the form. We can investigate the payment-in service not being recognised by your bank straight away. Our team can ensure everything is set up correctly so you have complete peace of mind when making transactions. Please contact me directly at [email protected] or by phone on 01225 330014 and I’ll be happy to assist further. Thank you again for your honest feedback. It’s invaluable in helping us improve our services. Chris Burns – Customer Service Officer Response date: 3rd October 2025

Came into Wood Street to put a Power of Attorney on...

Came into Wood Street to put a Power of Attorney on my Mother’s account. Both Ella and Jane were extremely helpful. I love the personal service and the fact that the business is local. Reviewed on: 2nd October 2025

Reply from Bath Building Society Thank you for sharing your experience. We're so pleased to hear that Ella and Jane were able to assist you with such care and professionalism during your visit to the Wood Street branch. We understand how important personal service is, especially in sensitive matters like setting up a Power of Attorney and it’s great to know our team made you feel supported. Chris Burns – Customer Service Officer Response date: 3rd October 2025

Served by Hannah - very pleasant young lady who went...

Served by Hannah - very pleasant young lady who went out of her way to help. Reviewed on: 1st October 2025

Reply from Bath Building Society Thank you for your lovely feedback! We're so pleased to hear that Hannah made such a positive impression during your visit. We’ll be sure to pass on your kind words to her! Chris Burns – Customer Service Officer Response date: 3rd October 2025

Wood Street

Opened an account at Wood Street Branch Reviewed on: 1st October 2025

Reply from Bath Building Society Thank you for your feedback and for choosing Bath Building Society! Chris Burns – Customer Service Officer Response date: 3rd October 2025

It is local and I can go to the office if necessary.

It is local and I can go to the office if necessary. Reviewed on: 1st October 2025

Reply from Bath Building Society Thanks for your feedback! We're glad to hear that having a local office you can visit is important to you. Being accessible and available in person is something we value, and we’re pleased it continues to meet your needs. Chris Burns – Customer Service Officer Response date: 3rd October 2025

Local building society - brilliant staff!

A local building society who have brilliant staff! Reviewed on: 1st October 2025

Reply from Bath Building Society Thank you for your lovely feedback! We’re proud to be your local building society, and it’s fantastic to hear that our staff have made such a positive impression. Thanks again for your support! Chris Burns – Customer Service Officer Response date: 3rd October 2025

Member for 71 years

The staff behind the counter are first class, especially Gemma and Rachel, but the others have always been really helpful. I have been a member for 71 years. First saving to get married, as I met my husband at school and then we had our mortgage with BIBS. Reviewed on: 30th September 2025

Reply from Bath Building Society Thank you so much for sharing your story and for being a loyal member for an incredible 71 years - that’s truly remarkable. It’s wonderful to hear that Gemma, Rachel, and the rest of the team have continued to provide first-class service. We’re honoured to have been part of your life for so long and look forward to continuing to support you. Chris Burns – Customer Service Officer Response date: 3rd October 2025

Leave everything the same as it is

Leave everything the same as it is Reviewed on: 29th September 2025

Reply from Bath Building Society Thank you for your lovely comment! We're so pleased to hear that you're happy with everything just the way it is. I Looking forward to seeing you again soon! Chris Burns – Customer Service Officer Response date: 3rd October 2025

I opened an account at Wood Street Branch.

I opened an account at Wood Street Branch. I was served by a lady called Jane who was very friendly and helpful. Reviewed on: 29th September 2025

Reply from Bath Building Society Thank you for your feedback! We're pleased to hear that your experience at the Wood Street branch was a positive one. Jane will be delighted to know her friendly and helpful approach made a great impression. Chris Burns – Customer Service Officer Response date: 3rd October 2025

Great savings accounts available.

Great savings accounts available.from Bath building society. Reviewed on: 26th September 2025

Reply from Bath Building Society Hi Devan, Thank you for your feedback! We're glad to hear you're enjoying the savings accounts available at Bath Building Society. We work hard to offer competitive options that suit a variety of needs, so it’s great to know they’re hitting the mark. Chris Burns – Customer Service Officer Response date: 3rd October 2025

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