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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (1829 reviews)

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4.65

Based on 1,829 reviews, last reviewed 28th Nov 2024

690% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

83%

12%

Latest highest rating:

5

I use Wood street branch as it is local and easy to... I use Wood street branch as it is local and easy to deal with human beings face to face, rather than being forced to deal with everything online. Reviewed on: 28th November 2024

Verified source

Latest lowest rating:

1

Atrocious customer service I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Societ... Read more Reviewed on: 28th October 2024

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (1828)

Review of the Bath Building Society, Savings:

I’ve had savings accounts with Bath Building society...

I’ve had savings accounts with Bath Building society for many years and quite apart from good service they also offer good products and great interest rates Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you David for your great feedback. It really is appreciated. Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2024

Internet access is way behind your competitors

Unbelievable that I can only access my account on mobile or tablet. Your system sent me an access code by email which I have entered 4 times and am now blocked. Hopeless. Reviewed on: 5th July 2024

Reply from Bath Building Society Thank you for your feedback and I'm sorry to hear that you're having issues with logging in. Please do call us on 01225 423271 or use our online chat and we will be able to assist you. Charlotte Tillen, Savings Services Manager. Response date: 8th July 2024

In branch service review

Sometimes the phone is not answered in the morning and of late the new members of staff seem less than well-trained. All good though. Reviewed on: 4th July 2024

In branch service review

Excellent customer relations/service. I really appreciate the ease of contact with BBS and the prompt and helpful replies. I was sad that our local branch closed but pleased I kept my account going. Reviewed on: 4th July 2024

In branch service review

I found it refreshing to be able to invest in a one year bond through the post with minimal stress. People like myself either cannot or indeed do not wish to open and use online accounts. I know this is a thing of the future but the older clients are not yet ready. Reviewed on: 4th July 2024

In branch service review

You made taking out an ISA with my Power of Attorney for my sister easy unlike Halifax and Nationwide who were useless. Reviewed on: 4th July 2024

In branch service review

The young lady in the Moorland Road branch was kind and very helpful. I like the fact that it is local unlike any of the banks that used to be in Moorland Road. Reviewed on: 4th July 2024

In branch service review

Great customer service. You dealt with our ISA without making an appointment which few, if any, building societies can do. Reviewed on: 4th July 2024

Website lies - branches cannot open accounts

Website says you can open an account in branch. Went to a branch and they told me this was not the case. Have tried and tried to open online but the instructions are not clear and am now ant an impasse where I cannot get anything to process. Very poor service. Reviewed on: 4th July 2024

Reply from Bath Building Society Thank you for your feedback and I'm sorry to hear you were unable to open an account in branch. Please do get in touch with us on 01225 423271 and we will send you out an application form or help you through the online process, whichever you prefer. Charlotte Tillen, Savings Services Manager. Response date: 8th July 2024

In branch service review

Local, and you are able to see staff face-to-face. Reviewed on: 31st May 2024

Reply from Bath Building Society Thank you for your feedback - I will pass this back over to the team. Charlotte Tillen, Savings Services Manager Response date: 4th June 2024

patient and informative.

patient and informative. Great service this morning Reviewed on: 31st May 2024

Reply from Bath Building Society Thank you for your feedback - I will pass this back over to the team. Charlotte Tillen, Savings Services Manager Response date: 4th June 2024

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Bath Building Society: Savings reviews

690% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Bath Building Society Savings reviews (1828)

I’ve had savings accounts with Bath Building society...

Internet access is way behind your competitors

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Website lies - branches cannot open accounts

In branch service review

patient and informative.

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There's still more to see!

Join Smart Money People

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