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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (1877 reviews)

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4.65

Based on 1,877 reviews, last reviewed 12th Feb 2025

70% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

83%

12%

Latest highest rating:

5

Customer Service Only deal with Corinne via email but I always get a quick response and she actions my requests same day. Reviewed on: 12th February 2025

Latest lowest rating:

1

Atrocious customer service I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Societ... Read more Reviewed on: 28th October 2024

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (1877)

Review of the Bath Building Society, Savings:

i have had no experience this year

i have had no experience this year Reviewed on: 13th September 2024

Reply from Bath Building Society Hi, we are always here if you need to contact us either by phone or in person. Sam Dorrington, Branches Manager Response date: 18th September 2024

Easy to manage.

Easy to manage. Now with online and app always in control of your money. Reviewed on: 20th October 2024

Reply from Bath Building Society Thank you for your feedback regarding Bath Online and our Mobile App, its great to hear. Charlotte Tillen, Savings Services Manager Response date: 25th October 2024

People over machines

Fed up dealing with apps and machines; lovely to get back to human interaction. Staff very welcoming with excellent service. Interest rates aren't bad either. Reviewed on: 20th October 2024

Reply from Bath Building Society Thank you for your feedback, it's great to hear. Charlotte Tillen, Savings Services Manager Response date: 25th October 2024

smooth and efficient and quick.

smooth and efficient and quick. The service was timely, clear and allowed me to make an informed decision. Reviewed on: 20th October 2024

Reply from Bath Building Society Thank you for your feedback, its great to hear that our service was smooth and efficient. Charlotte Tillen, Savings Services Manager Response date: 25th October 2024

Initially had issue with website but customer care s...

Initially had issue with website but customer care sorted it in the end all ok. Reviewed on: 19th October 2024

Reply from Bath Building Society Hi, thanks for the feedback. I'm lad we were able to resolve the issues you were experiencing. Sam Dorrington, Branches Manager Response date: 25th October 2024

Love my LISA

Easy to set up and maintain! Great to find a local company to save with, who also provide the product (LISA) I was looking for. Reviewed on: 19th October 2024

Reply from Bath Building Society Thank you so much for the feedback, it's great to hear that we are able to provide the product that you were looking for! Sam Dorrington, Branches Manager Response date: 25th October 2024

Happy with products and service.

Happy with products and service. Reviewed on: 19th October 2024

Reply from Bath Building Society Thank you for the feedback, and if you ever need assistance we are more than happy to help. Sam Dorrington, Branches Manager Response date: 25th October 2024

Short staffed so slow at replying.

Short staffed so slow at replying. Get confirmation of a new bond opening but no balance. Reviewed on: 19th October 2024

Reply from Bath Building Society Thank you for the feedback, and apologies for any issues you have experienced. We are working on our staffing levels and hope to be back to full capacity soon. Sam Dorrington, Branches Manager Response date: 25th October 2024

on line and in branch

great building society that you can visit a branch as well as on line ,appreciate them being open on Saturday mornings Reviewed on: 19th October 2024

Reply from Bath Building Society Thank you so much for the feedback, we are proud to serve our local members in branch. We look forward to continuing to serve you! Sam Dorrington, Branches Manager Response date: 25th October 2024

No complaints!

Everything has been very straightforward, with good communication. Reviewed on: 18th October 2024

Reply from Bath Building Society Hi, thanks for the feedback. Glad to hear you've had a positive experience! We are always here if you need us! Sam Dorrington, Branches Manager Response date: 25th October 2024

Had trouble registering on the app.

Had trouble registering on the app. Spoke to Jess Weekes who identified a problem & helped me register online. Jess was knowledgeable & friendly putting me at ease. A credit to BBS. A very positive experience. Reviewed on: 18th October 2024

Reply from Bath Building Society Thank you for your fantastic feedback regarding Jess, its great to hear. I will pass this back to Jess and the team. Charlotte Tillen, Savings Services Manager Response date: 25th October 2024

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