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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (1835 reviews)

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4.65

Based on 1,835 reviews, last reviewed 12th Dec 2024

13% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

83%

12%

Latest highest rating:

5

Local branches Local branches, Account can be operated in Branch or online , I really like the fact you get a passbook. The staff are really helpful Reviewed on: 12th December 2024

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Latest lowest rating:

1

Atrocious customer service I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Societ... Read more Reviewed on: 28th October 2024

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (1835)

Review of the Bath Building Society, Savings:

Atrocious customer service

I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Society via both chat facilities, answerphone and email requests have effectively been ignored. Will attempt to withdraw my application as I have never encountered such poor customer service before Reviewed on: 28th October 2024

Reply from Bath Building Society Good morning, I am very sorry that you feel this way and we have let you down. If you could email me directly on [email protected] I would be more than happy to assist you however I can. Sam Dorrington, Branches Manager Response date: 31st October 2024

Local branches

Local branches, Account can be operated in Branch or online , I really like the fact you get a passbook. The staff are really helpful Reviewed on: 12th December 2024

It has two branches with very friendly staff, I use...

It has two branches with very friendly staff, I use Moorland road mainly Reviewed on: 12th December 2024

It was very easy opening the account with yourselves .

It was very easy opening the account with yourselves . Very satisfactory thank you Reviewed on: 12th December 2024

Really easy to deal with.

Really easy to deal with. Glad I choose this Society Reviewed on: 11th December 2024

Reply from Bath Building Society Thank you very much for the feedback, and we're also glad you chose us! Sam Dorrington Branches Manager Response date: 12th December 2024

A joy to visit the ladies at Wood Street!

A joy to visit the ladies at Wood Street! Friendly, approachable but always professional. Well done Reviewed on: 11th December 2024

Reply from Bath Building Society Thank you so much for the kind words, I will pass them onto the team at Wood Street! Keep on visiting, there's nothing we like more than helping our members! Sam Dorrington Branches Manager Response date: 12th December 2024

I visit Wood Street Branch, where it is a delight to...

I visit Wood Street Branch, where it is a delight to deal with human beings as questions get answered quicker and in context, which saves a Hugh amount of time for the customer. So well done to your staff, either face to face or over the phone (as while there are basic questions most need the context and so many companies simply put the lists of rules and answers online, usually needing another click to get to a partial answer which takes so much time and is designed to confuse - so don`t go down that road s.v.p) Reviewed on: 11th December 2024

Reply from Bath Building Society Thank you very much for the positive words. We always strive to give the best possible human to human service, and will continue to do so as much as possible! Sam Dorrington Branches Manager Response date: 12th December 2024

Local Branch in home town.

Local Branch in home town. Friendly staff. Bit heavy on the paper work and neither passbook or letter mention the interest rate or expiry date. Reviewed on: 3rd December 2024

Reply from Bath Building Society Hi, thank you very much for the response. We always try to offer the best experience when you come into branch! Thank you for the feedback regarding the passbook/welcome letter, I will review this and see if changes can be made. Sam Dorrington, Branches Manager Response date: 4th December 2024

I use Wood street branch as it is local and easy to...

I use Wood street branch as it is local and easy to deal with human beings face to face, rather than being forced to deal with everything online. Reviewed on: 28th November 2024

Reply from Bath Building Society Thank you very much for the kind words. We pride ourselves on the great customer service that we offer, so keep popping into our branches! Sam Dorrington, Branches Manager Response date: 29th November 2024

Tracey and Jane at Wood Street branch are always hel...

Tracey and Jane at Wood Street branch are always helpful and a pleasure to do business with. Always nice to see the same faces and be served with a smile. Reviewed on: 28th November 2024

Reply from Bath Building Society Good morning, thanks so much for the kind words regarding our staff members. I will pass on the kind words to Jane and Tracey who are always more than happy to help however they can! Sam Dorrington, Branches Manager Response date: 29th November 2024

Everything was explained clearly, staff were really...

Everything was explained clearly, staff were really helpful, always cheerful and friendly, always a pleasure to visit them at Moorland Road. Reviewed on: 25th November 2024

Reply from Bath Building Society Thank you very much for the great feedback, I will pass on the kind words to the team down here! They're always more than happy to help in anyway they can. Sam Dorrington, Branches Manager Response date: 29th November 2024

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