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BUPA: Health Insurance reviews

Name: Health Insurance
Rating: 1.46 (72 reviews)

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1.29

Based on 72 reviews, last reviewed 12th Jan 2025

No new 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

4

Bupa customer service I have Bupa with my employer, the services provider exceed that offered on the NHS. It is a bit complicated when first signing up but you get used to ... Read more Reviewed on: 24th August 2024

Latest lowest rating:

1

Look elsewhere Just received my renewal for 2025 and has gone up over 900 a year day light robbery.Will definitely not be renewing will use WPA instead Reviewed on: 12th January 2025

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About this product

BUPA offers two levels of cover: Comprehensive health insurance, or Treatment and Care health insurance. There are options to insure yourself as an individual, yourself and your partner, or your family. Policyholders can access a range of wellbeing rewards for fitness, nutrition and relaxation.

Before taking out a new health insurance policy, check out customer reviews. Our BUPA health insurance reviews can give you real peace of mind before signing on the dott...

BUPA Health Insurance reviews (72)

Review of the BUPA, Health Insurance:

Phone Lines and Customer Service are a Joke

Cannot get through, wait times are incredibly long. The mental health line (which I assumed would be well staffed) had a hold time in excess of 10 minutes after going through numerous menu choices, I hate to say it but you could be dead by time they responsd., I gave up, I will be ringing the Samaritans about this experiance. Reviewed on: 28th April 2023

Look elsewhere

Just received my renewal for 2025 and has gone up over 900 a year day light robbery.Will definitely not be renewing will use WPA instead Reviewed on: 12th January 2025

OUTRAGEOUS INCREASES

My wife and I have been with BUPA for over 20 years.10 years ago our premium was £120 per month.Today the premium for 2025 is £1400 per month. I expected as we get older (73 and 71) that we will pay more but this is outrageous.If the same percentage increase is applied then in 10 years (You can do the maths) Reviewed on: 3rd January 2025

Taking their time for pre-authorisation

On the 09th of December i requested a pre-authorisation to see a nephrologist. My GP was concerned about dropping Glomerular Filtration Rate (GFR). Blood test that measures how well your kidneys are filtering your blood. He said to be safe he will refer me to a specialist. Kidneys is not something mess round with. I requested and online pre-authorisation from Bupa. They emailed me with non related questions seeing that the GP already gave a referral letter. I feel people asking... Reviewed on: 18th December 2024

BUPA should be investigated

I have a BUPA policy through my employer and was told by the agent that the treatment I had medically been assessed as requiring was covered by our policy but they were not going to authorise it due to the account team deciding so, even though the BUPA medical team saying it was covered. Complete scam. He advised me to make a formal complaint Reviewed on: 4th December 2024

Worst service and very slow at everything

Trustpilot reviews Thanks for your review! Bupa UK Insurance Add photo Your review is pending.Read more Homespun Andco 9 reviews GB Rated 1 out of 5 stars Not an easy straight farward medical insurance Had nothing but issues from the day I was covered. Trying to get seen by a specialist is like trying to see the Queen and the advisers on the phone is like speaking to school children I'm sure their uneducated in this field because I go round and round in circles with what I n... Reviewed on: 19th November 2024

£186 a month for the worst service I’ve ever received

Only been with Bupa for 8 weeks and the first three touch points of the service have been horrific to the point I’m cancelling! I arranged a video appointment following a fall and hurt my shoulder. The appointment was spinning around, sat there waiting for 5 minutes and then got a call saying sorry we have issues today it’ll have to be changed. Next day I spoke to a physio and he put his recommendation forward. I then received an email saying I want covered as I had the injury ... Reviewed on: 13th November 2024

Dragged ping pong

My husband has seen dr Ramindar Dhillon for a nose treatment in January 2024. Dr D said that all his treatment is covered by Bupa, and so it was, until some point when we received at home an invoice from HCA, saying that my husband has to pay 100£ for a nausal cautery (which he doesn’t even remember to have undertaken). We contacted Bupa regarding this; they said the healthcare provider shouldn’t send any invoice to us, but contact the insurer directly. We contacted HCA; they sa... Reviewed on: 11th November 2024

Waiting list longer than NHS

When my son received an NHS diagnosis of a very aggressive stage 4b cancer, he turned to his BUPA policy for speedy treatment. However, the earliest initial consultation was 6 weeks away. He wouldn't have lived that long! The NHS had all his tests done and treatment started before BUPA would have even seen him. I guess I don't need to say more. Reviewed on: 14th October 2024

Bupa customer service

I have Bupa with my employer, the services provider exceed that offered on the NHS. It is a bit complicated when first signing up but you get used to the process and the customer service teams can explain well Reviewed on: 24th August 2024

cheaper than AXA but also much worse

cheaper than AXA but also much worse - you really do (or do not in this case) get what you pay for. i have been with axa for many years and had a number of claims from big to small and the service and ease with which you deal with axa was (looking back) the gold standard from my perspective. but, looking to economise, i thought i would switch to bupa - seemed the same on paper, and i had not heard anything overtly bad. booking a gp appointment with the app was "ok" at best - ... really lousy app design and disjointed but got there in the end. but i will share the exact experience which has made me start the process of switching back to AXA. - son had a breathing problem for which GP made a referral and used the phrase "problem had been going on for a long time" (using my son's words) - BUPA stated this is "pre existing" as the wording "long time" was used and i needed a letter from my own GP stating my son had no pre existing conditions - i then got this letter (paid for by myself) and sent along to BUPA - they then reviewed this letter and decided to disregard it, reverting back to the original and saying this is considered pre-existing - i was then asked for ANOTHER GP referral explicitly stating when symptoms started - using BUPA's own GP i had ANOTHER appointment and then obtained a referral explicitly stating symptom start date and sent along thinking this should be the end. - BUPA rejected this third letter (even though it was from a GP in their own network) referencing the first letter saying they consider this to be pre-existing. obvious questions... why ask for me to pay for a pre-existing medical conditions statement when it was going to be disregarded? why ask me to get a second referral (from their own GP) if it was going to be disregarded? if they cannot trust a referral from THEIR OWN GP, what is anyone to do? how will the GP feel when i inform them (which i will) that their professional medical opinion is being ignored? since then, i have booked and paid for my own appointment as i don't have the time to waste with BUPA. i have also started the process of going back to AXA where i have used their claims process for more minor issues than this (mild rash and seen a skincare specialist also for my son). i am sure BUPA are great when there are serious black and white problems that obviously cannot be classified as pre existing (but i am sure they would try). however, be warned, if you have something a little less clear cut (especially with children it would seem) such as my case, you are probably in for a bit of a scrap with BUPA to get coverage as it seems they will do WHATEVER they possibly can to make this as difficult or impossible for you. sadly, in this case they have won as i don't have the time to waste with them anymore. i am fortunate that i can cover this out of my own pocket, but if you are not, then I STRONGLY suggest that when working with BUPA make sure you tell whatever GP to be crystal clear and water tight in any referrals and try to eliminate any possibility for BUPA to push back on the claim. hopefully, someone finds this disappointing and cautionary tale useful Reviewed on: 24th July 2024

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