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BUPA: Health Insurance reviews

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1.27
Based on 74 reviews, last reviewed 14th Apr 2025
No new 5 star reviews
in the past 90 days
71% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
8%
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1%
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3%
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3%
See only 1 star reviews
85%

Latest highest rating:

4

Bupa customer service I have Bupa with my employer, the services provider exceed that offered on the NHS. It is a bit complicated when first signing up but you get used to ... Read more Reviewed on: 24th August 2024
Saffron Mitchell's avatar
Saffron Mitchell

Latest lowest rating:

1

If I could give zero stars, I would. If I could give zero stars, I would. Bupa has been charging me TWICE every month — not once, but two times — and apparently sees no issue with it. Wh... Read more Reviewed on: 14th April 2025
Ewa R's avatar
Ewa R
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About this product

BUPA offers two levels of cover: Comprehensive health insurance, or Treatment and Care health insurance. There are options to insure yourself as an individual, yourself and your partner, or your family. Policyholders can access a range of wellbeing rewards for fitness, nutrition and relaxation.

Before taking out a new health insurance policy, check out customer reviews. Our BUPA health insurance reviews can give you real peace of mind before signing on the dott...

BUPA Health Insurance reviews (74)

Review of the BUPA, Health Insurance:

Its a con

1
My policy covers me for the treatment i'm claiming for but still they won't pay, how are they allowed to get away with this its criminal. Reviewed on: 25th November 2023
Michael Sproat's avatar
Michael Sproat

If I could give zero stars, I would.

1
If I could give zero stars, I would. Bupa has been charging me TWICE every month — not once, but two times — and apparently sees no issue with it. When I tried to get my money back, they promised a refund, but instead of a proper electronic refund (like literally every other business in the world), they insisted on sending a paper check. Welcome to the 1980s. It’s been over 3 weeks, and surprise: the check never arrived. This has happened more than once, and every time I reach... Reviewed on: 14th April 2025
Ewa R's avatar
Ewa R

Impossible to cancel policy which I had to take as a...

1
Impossible to cancel policy which I had to take as a visitor on a Visa when going to Australia. Can't cancel via online account, can't cancel via chat, can't cancel via mobile app, reaching them with a call almost impossible, have to wait on a line for 45min +....... So to put it shortly, absolutely customer unfriendly! Reviewed on: 11th April 2025
ABC's avatar
ABC

Look elsewhere

1
Just received my renewal for 2025 and has gone up over 900 a year day light robbery.Will definitely not be renewing will use WPA instead Reviewed on: 12th January 2025
chris j's avatar
chris j

OUTRAGEOUS INCREASES

1
My wife and I have been with BUPA for over 20 years.10 years ago our premium was £120 per month.Today the premium for 2025 is £1400 per month. I expected as we get older (73 and 71) that we will pay more but this is outrageous.If the same percentage increase is applied then in 10 years (You can do the maths) Reviewed on: 3rd January 2025
Laurence I's avatar
Laurence I

Taking their time for pre-authorisation

1
On the 09th of December i requested a pre-authorisation to see a nephrologist. My GP was concerned about dropping Glomerular Filtration Rate (GFR). Blood test that measures how well your kidneys are filtering your blood. He said to be safe he will refer me to a specialist. Kidneys is not something mess round with. I requested and online pre-authorisation from Bupa. They emailed me with non related questions seeing that the GP already gave a referral letter. I feel people asking... Reviewed on: 18th December 2024
Mitch G's avatar
Mitch G

BUPA should be investigated

1
I have a BUPA policy through my employer and was told by the agent that the treatment I had medically been assessed as requiring was covered by our policy but they were not going to authorise it due to the account team deciding so, even though the BUPA medical team saying it was covered. Complete scam. He advised me to make a formal complaint Reviewed on: 4th December 2024
Jon P's avatar
Jon P

Worst service and very slow at everything

1
Trustpilot reviews Thanks for your review! Bupa UK Insurance Add photo Your review is pending.Read more Homespun Andco 9 reviews GB Rated 1 out of 5 stars Not an easy straight farward medical insurance Had nothing but issues from the day I was covered. Trying to get seen by a specialist is like trying to see the Queen and the advisers on the phone is like speaking to school children I'm sure their uneducated in this field because I go round and round in circles with what I n... Reviewed on: 19th November 2024
Tif's avatar
Tif

£186 a month for the worst service I’ve ever received

1
Only been with Bupa for 8 weeks and the first three touch points of the service have been horrific to the point I’m cancelling! I arranged a video appointment following a fall and hurt my shoulder. The appointment was spinning around, sat there waiting for 5 minutes and then got a call saying sorry we have issues today it’ll have to be changed. Next day I spoke to a physio and he put his recommendation forward. I then received an email saying I want covered as I had the injury ... Reviewed on: 13th November 2024
Neil T's avatar
Neil T

Dragged ping pong

1
My husband has seen dr Ramindar Dhillon for a nose treatment in January 2024. Dr D said that all his treatment is covered by Bupa, and so it was, until some point when we received at home an invoice from HCA, saying that my husband has to pay 100£ for a nausal cautery (which he doesn’t even remember to have undertaken). We contacted Bupa regarding this; they said the healthcare provider shouldn’t send any invoice to us, but contact the insurer directly. We contacted HCA; they sa... Reviewed on: 11th November 2024
Andra 's avatar
Andra

Waiting list longer than NHS

1
When my son received an NHS diagnosis of a very aggressive stage 4b cancer, he turned to his BUPA policy for speedy treatment. However, the earliest initial consultation was 6 weeks away. He wouldn't have lived that long! The NHS had all his tests done and treatment started before BUPA would have even seen him. I guess I don't need to say more. Reviewed on: 14th October 2024
J W's avatar
J W

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