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Close Brothers: Car Finance reviews

Name: Car Finance
Rating: 2.03 (65 reviews)

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1.75

Based on 65 reviews, last reviewed 26th Feb 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

22%

2 star

71%

Latest highest rating:

5

Always been fairly priced with good support for all... Always been fairly priced with good support for all services they offer. Reviewed on: 24th September 2024

Latest lowest rating:

1

AVOID AVOID Please avoid getting finance from this Company We bought a range rover and have finance with close brothers. We had a fault with the window, one mont... Read more Reviewed on: 26th February 2025

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About this product

Close Brothers offer car finance for both new and used cars, vans and motorbikes across the UK. If you've taken out a car finance policy, you too can leave a Close Brothers car finance review below.

Close Brothers Car Finance reviews (65)

Review of the Close Brothers, Car Finance:

Avoid they have no compassion

Wow how did this company get such a good rating, right ok let's tell the truth, i came to them two months ago and paid no problem yet they were very VERY expansive, anyway i tried to ring them two days before thr payment was due fir this month to inform them i was going to struggle to make payment on time this month as my benefits wasn't put in on time due to the job centre messing u my payment but they have done it manually and its going to take three days meaning its gonna be the 29th not 28th my payment goes in, easy you may think, but no, i tried calling on the 26th three times, first time i was on hold waiting to get through to them for 54mins then finally it got answered but someone answered and put the phone down on me, now this just really annoyed me so i tried again and 40mins went by and because i had an appointment with my psychiatrist i had no choice but to end the call but i try again two hours later hoping it would be quieter, this being 430pm, but nope, how nieve i was,43mins went by but i lost reception so had to give up, so next day comes (27th) and yet the same thing, on hold for 46mins before i had to give up and go to my hospital appointment for my cancer appointment, so after i got out of here i tried again but i jut couldn't handle the stress at this point and gave up after 34mins, after receiving bad news i just couldn't have handled it. Anyway 28th comes and i ring them to beg for them to take it on the 29th but after 40odd mins i finally hear a voice, not one i could have hoped for but still a person, i explain my situation and he said ti me nope thair isn't anything we can do you have to pay your £49 plus a £30 late payment fee, baring in mind it was the same day he still said even if i pay it today the day it was due I still have to pay the £30 charge, so i explain ti him that I'm on benefits and i only get 610 a month 500 of which goes on rent leaving me with £110 to pay insurance and electric,gas and food but he just wouldn't budge saying he wouldn't take the charge off even this once and when i asked to speak to a manager he said that they wouldn't take it off ether so it's pointless, he then went on to basically say that if i want to change insurance and finance company i could, now remember this is the final pay before Xmas so they are willing to take all my money off me which would leave me having to go to a food bank fir my Xmas dinner, which i wouldn't be able ti do due ti my mental health anyway, ive got suicidal depression which has been made worse with this and its really pushed me over the edge and when come to kill myself ill make dam sure they get the credit it the news papers for it, i mean what does this £30 pay for, ive had no emails calls texts or letters infavt it was only by chance i found out, so it ain't that, so be carful with them everyone if your cash goes in late and they try to take it expect a £30 charge on top even the same day without warning, they are willing to throw away a £600premium fir the sake of £30 and lose a customer plus whoever reads this and finds out what they are really like when u need help and do u know he even tried to get me to fob the payment off on someone else to pay it now I'm pretty sure they can't do that and ill see be going to the press about my problems here just mark my words, thair should legally be a time scale in which you have to pay a dept if you miss it before they can charge like 24-48hours like America do meaning it gives people a chance if something goes wrong like most insurance companies do but not close brothers nope its like a set up to fail situation, so avoid at all costs everyone, this probably won't even get a reply anyway, look at thr other review websites and see for yourself merry Xmas everyone i hoe you have a better one then I'm gonna have starving freezing no electric or gas Reviewed on: 30th November 2019

Motor finance

Was recommended to use close brothers to finance a motorcycle. It’s started off well they called to check up everything was ok and ensure everything was in order for me. No problem When it came to the first month payment, just before they realised the agreement was wrong so filled out a new one, I told them the sort code was wrong so I can’t sign it, this was then corrected over the phone with them and was told it was all sorted, payment day came and I got a message saying I owe them the first payment, I called moments later to find out they never changed the back details, and they took them again to get the first payment. I was told this is going to affect my credit rating. Next month comes, same problem. And I was told this will affect my credit rating again. Then I paid with that exact card. I went finance to make my life easier, it’s not. They have ruined my credit rating so I hope this ruins theirs. Reviewed on: 1st November 2023

Finance

Helpful and a quick return have use close brothers a few times Reviewed on: 17th September 2023

Car

Paid of my 5 year hp with you in May this year pleased with the company would love to get another car with you Reviewed on: 13th September 2023

Car insurance

I felt as though they penalised me because of my financial circumstances, I needed to insure my car urgently, the best they could offer me was £206.00 p/m and £1000 excess! Which is ridiculous. I hoped and prayed I would not have to make a claim! I did have to, I was informed that I would have pay the excess, they would arrange for the car to be repaired but they would hold onto the car until it was paid! It was a lot cheaper to get the work done myself! Reviewed on: 10th September 2023

Excellent value

Possibly happy due to getting finance arrangement pre price gouging but happy with the arrangement and access to statements Reviewed on: 22nd August 2023

Be careful read all of the small print

I've just sat and read.my agreement again, I borrowed 10 as I put a large deposit down. Advised a monthly payment I'm paying back 5k interest. Trying to get through to cancel the agreement. Been on hold nearly an hour. First person obviously working feom home answered dropped my call back on hold Reviewed on: 11th August 2023

Honestly don't care about customers

I've had a vehicle financed through them since December 2022. Drove the car for a few days and noticed the car wasn't driving straight. Turns out the veichle had damage from a previous smack that's tried to be covered up off the books. I've emailed and called countless times and no one is ever available to answer. Just a complete joke of a company. I have no access to any other vehicle and I can't even drive this one. Reviewed on: 4th July 2023

Highly recommend company

Very user friendly, fair priced and reputable company! Reviewed on: 16th June 2023

awful company

i had purchased a car using Close Brother MF in 2019 and paid off said car in 2020. They refused to remove the credit markers for 3 years, stating i was defaulting since 2020. (After multiple requests to do so). I made a complaint and they finally removed it from my credit file. i was told i was due 150 compensation, and yet 3 weeks later i still have nothing to show for it. i will be contacting ombudsman with my complaint. Reviewed on: 7th June 2023

Do not use this finance company

Close brothers motor finance have no customer service . As a customer that has paid every payment for 3 years , I had an issue with my bank and 1 payment did not get paid on the date it was due to be paid ( by Direct Debit ) BUT I promptly paid it the following day , they then send me a letter to say they are charging me £25 for a late payment fee and £15 for a that letter , I emailed their complaints department twice and they don’t have the respect to reply . I would not recommend this company or if I ever need finance again it would never be with close brothers !. Reviewed on: 5th June 2023

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