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Close Brothers: Car Finance reviews

Name: Car Finance
Rating: 2.05 (64 reviews)

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1.81

Based on 64 reviews, last reviewed 17th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

22%

2 star

71%

Latest highest rating:

5

Always been fairly priced with good support for all... Always been fairly priced with good support for all services they offer. Reviewed on: 24th September 2024

Latest lowest rating:

1

Avoid Close Brothers Finance! Avoid Close Brothers Finance! FCA investigation underway into their unfair practices! Close Brothers deliberately delay customer complaints and evad... Read more Reviewed on: 17th February 2025

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About this product

Close Brothers offer car finance for both new and used cars, vans and motorbikes across the UK. If you've taken out a car finance policy, you too can leave a Close Brothers car finance review below.

Close Brothers Car Finance reviews (64)

Review of the Close Brothers, Car Finance:

Avoid these con artists!

Financed a car for my elderly, disabled mother and it’s not road worthy, in fact it’s dangerous. Timing chain, head gasket and leaking oil all over the brakes and onto the engine and floor to name but a few issues. Had the car assessed at 2 garages and both have said it needs a complete engine rebuild and is not safe to drive. Close brothers finance took 3 months to arrange with the dealer to have the car back to repair and it’s come back with more issues than it left with. The dealer is a very unpleasant man and clearly a con artist, his online reviews are absolutely dire, a finance company shouldn’t even be working with this “trader” at all. Now the car is back and deemed dangerous close brothers are ignoring my elderly mothers calls at all costs and have offered no help at all. This car needs rejecting and a replacement found. My next call is to trading standards and the financial ombudsman in regards to both close brothers and the original dealer to try and get this dealt with. Reviewed on: 19th April 2024

Not interested in Customer complaints

This company financed my car which should have come with FSH however the documents which were provided weeks later were full of discrepancies, obvious errors and appear fraudulent. Our complaint to Close Brothers fell on deaf ears as they accepted the service records as genuine after one phone call to the servicing garage even though they were aware that it had a family connection to the car dealer. They have made no further investigation to put our minds at rest and 5 months on whilst still providing a financial service to the dealer. We are having to take legal action against Close Brothers as they are jointly liable for the vehicles description at time of sale. Reviewed on: 25th February 2019

Brilliant

We renewed our Insurance six months ago and went with one call close brothers are our provider. They are easy to deal with. Always pleased to help and plesnet to talk to. They are transparent with their services costs and fees (always a bonus when choosing financial services). Reviewed on: 6th November 2018

Car Finance

Car Finance made easy with good rates easy to talk to and an online account to see how much you owe in your car Reviewed on: 19th September 2018

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