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The Co-operative Bank: Current Account reviews

Name: Current Account
Rating: 4.1 (377 reviews)

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3.99

Based on 377 reviews, last reviewed 28th Nov 2024

50% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

59%

19%

11%

Latest highest rating:

5

Customer service is a breath of fresh air Customer service is a breath of fresh air. UK based member of staff called me to go through setting up my account, recommended a linked saving accoun... Read more Reviewed on: 10th October 2024

Latest lowest rating:

2

Not a lot positive about Co-op bank The only positive thing about Co-op bank is the fact that it's a lot more ethical than other banks. However, the switch process is extremely slow and ... Read more Reviewed on: 28th November 2024

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About this product

The Co-operative (Co-op) Bank Current Account is a free account designed for everyday banking. Customers can redeem rewards for themselves or for charity. The mobile banking app also has a range of features to help you manage your money.

Our Co-op Bank Current Account reviews can give you valuable insight into life as an account holder. Be confident in your new banking provider by reading genuine customer experiences on Smart Money People.

Learn why customers chose this account and how satisfied they’ve been so far. Read about their experiences with the customer service team to see how swiftly the provider deals with customer issues. Find out what money management features are available and how much they’ve helped existing customers. Make an informed decision when opening your new account by reading our Co-op Bank Current Account reviews.

If you have a Current Account with the Co-op Bank, share your experience with others. Tell us how long you’ve had the account and whether it’s your main bank account. What are your favourite features of the account, and is there anything you feel could be improved? Have the money management features helped you understand budgeting better? Would you recommend the account to your family and friends? Write an honest Co-op Bank Current Account review today. Together, we can help people like you make better financial decisions.

The Co-operative Bank Current Account reviews (377)

Review of the The Co-operative Bank, Current Account:

Not a lot positive about Co-op bank

The only positive thing about Co-op bank is the fact that it's a lot more ethical than other banks. However, the switch process is extremely slow and takes a lot more effort than it's worth. The app is lacking in a lot of functionality compared to other banks apps. On top of that customer service is limited and it seems as though it's a bank that's stuck in the 90's. Reviewed on: 28th November 2024

Good to be alive

Not to bad difficult when a lot of customers are in Reviewed on: 24th May 2024

Co-op are easy to work with

CO-op have an excellent app and website and are excellent to do business with Reviewed on: 12th April 2024

Slow and limited

If you’re looking for a basic current account, this will work fine. I also like the friendly approach from the Co-op, and ethical status. However, phone hold times often get in the excess of 1 hour and there’s no other way to communicate. The app is very limited in what you can do, and everything is just slow. There’s also little perks to go alongside this current account. Reviewed on: 11th March 2024

Terrible customer service!

We have been customers of Cooperative bank for many years. Unfortunately the customer service has deteriorated over the years. I have recently raised a complaint about a bank transfer which was not made. I have spent nearly 3 hours on the phone, been given various poor excuses, assurances which were not met and still the payment has not been made. It feels as if they no longer value customers and I would not recommend this bank to anyone. Reviewed on: 7th March 2024

Everyday Extra packaged bank account is excellent.

Their Everyday Extra packaged bank account provides, in my opinion, unbeatable value for money in terms of the benefits it provides. Reviewed on: 6th March 2024

Always friendly & excellent.

Always friendly & excellent. Very competitive too Reviewed on: 4th March 2024

Excellent Customer service

Excellent Customer service from start to finish when opening an customer - easy to do with great communications from the bank Reviewed on: 22nd February 2024

I chose the Cooperative Bank

I chose the Cooperative Bank for it’s ethical stance and the fact it has a branch local to my home. I trust the Cooperative Bank to make ethical choices in its investments and the companies it supports. Reviewed on: 16th January 2024

Good bank but poor phone contact

I’ve used the Co-operative bank for years but recently trying to contact them on the phone sometimes takes hours and is very frustrating. Their online banking is good however and I can manage my money easily. Reviewed on: 16th January 2024

Avoid

Stay well away their banks are terrible. They can block your account without notice or reason and hold your money. Stay clear of Co-operative bank. 5 days now we have been without groceries because they won’t release my money. Had to send my child to school without dinner money. When I approached them, they blocked me on X and Facebook. I also rang them and begged for my own money for food for my family.. they told me they’ll see if they can send me some food and then changed their mind. The co-operative bank have taken away our basic human rights. Never trust them and always keep a rainy day ££ at home Reviewed on: 24th November 2023

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