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The Co-operative Bank: Current Account reviews

Name: Current Account
Rating: 4.11 (380 reviews)

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4.02

Based on 380 reviews, last reviewed 6th Feb 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

59%

19%

11%

Latest highest rating:

5

Very good rewards system for an active current account. Very good rewards system for an active current account. The account was easy to set up online and having a couple o direct debits and using the debit ... Read more Reviewed on: 6th February 2025

Latest lowest rating:

2

Not a lot positive about Co-op bank The only positive thing about Co-op bank is the fact that it's a lot more ethical than other banks. However, the switch process is extremely slow and ... Read more Reviewed on: 28th November 2024

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About this product

The Co-operative (Co-op) Bank Current Account is a free account designed for everyday banking. Customers can redeem rewards for themselves or for charity. The mobile banking app also has a range of features to help you manage your money.

Our Co-op Bank Current Account reviews can give you valuable insight into life as an account holder. Be confident in your new banking provider by reading genuine customer experiences on Smart Money People.

Learn why customers chose this account and how satisfied they’ve been so far. Read about their experiences with the customer service team to see how swiftly the provider deals with customer issues. Find out what money management features are available and how much they’ve helped existing customers. Make an informed decision when opening your new account by reading our Co-op Bank Current Account reviews.

If you have a Current Account with the Co-op Bank, share your experience with others. Tell us how long you’ve had the account and whether it’s your main bank account. What are your favourite features of the account, and is there anything you feel could be improved? Have the money management features helped you understand budgeting better? Would you recommend the account to your family and friends? Write an honest Co-op Bank Current Account review today. Together, we can help people like you make better financial decisions.

The Co-operative Bank Current Account reviews (380)

Review of the The Co-operative Bank, Current Account:

Good account

This is a good account and the rewards one is good that gives things like free travel insurance and RAC cover Reviewed on: 22nd November 2019

Good customer service

Worth considering for a current account, customer service is good and they do not appear to want to squeeze every penny out of you. Reviewed on: 11th March 2023

Does everything I need

Have been with Co-Operative Bank for a decade now. Never had any bother. They were helpful and compassionate when I was a victim of fraud last year. The app works well and my money has been handled fine. No causes for complaint in ten years. Would recommend. Reviewed on: 10th March 2023

Ethical and efficient bank

I moved my current account to the Cooperative Bank as it scored highly as an ethical bank. I have been very happy with the service. The ap is easy to use, staff are efficient and helpful. I pay a monthly fee for my current account and am very happy with the additional benefits particularly the annual holiday insurance and access to airport lounges. Reviewed on: 9th March 2023

Ethical Banking

The Co-operative bank puts ethical banking at the centre of its customer offering. Reviewed on: 9th March 2023

Excellent

Good service, and my money is being used ethically. Reviewed on: 22nd February 2023

most helpful when I had financial problems

first class bank, really helpful & also very ethical Reviewed on: 22nd February 2023

15 Years with Cooperative Bank: A Mixed but Ethical Banking Experience

I have been a customer of Cooperative Bank for over 15 years and have been generally satisfied with my current account. The bank's commitment to ethical and sustainable practices aligns with my values, and I appreciate that my money is being used to support positive social and environmental initiatives. The online banking platform is user-friendly and convenient, and I have had no issues with accessing my account or conducting transactions. However, I have found that customer service can be hit or miss, with some representatives being more helpful than others. Additionally, the bank's fees and interest rates are not always the most competitive on the market. Overall, I value my relationship with Cooperative Bank and the impact my banking decisions can have on the world, but I do keep an eye out for better offers from time to time. Reviewed on: 19th February 2023

Excellent bank

Coop bank is great, they offer good savings rates, update quickly and customer service is very helpful. However, their online banking and app is a little outdated and there are not as many branches around as other high street banks but otherwise they are very good and feel like a more friendly bank than others. Reviewed on: 8th February 2023

Most ethical on the high street

Staff at the branch are brilliant. Phone lines are horrible, but that's the same with them all Reviewed on: 7th February 2023

Great value account

The Everyday Extra account offers great value extras Reviewed on: 6th February 2023

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