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The Co-operative Bank: Current Account reviews

Name: Current Account
Rating: 4.1 (387 reviews)

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4.02

Based on 387 reviews, last reviewed 28th Feb 2025

600% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

59%

19%

11%

Latest highest rating:

5

Nice people always effortlessly efficient always go... Nice people always effortlessly efficient always go there. It’s Reviewed on: 28th February 2025

Latest lowest rating:

1

Appalling "cs". Appalling "cs". Takes forever to get an answer on phone, every time ! Reviewed on: 27th February 2025

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About this product

The Co-operative (Co-op) Bank Current Account is a free account designed for everyday banking. Customers can redeem rewards for themselves or for charity. The mobile banking app also has a range of features to help you manage your money.

Our Co-op Bank Current Account reviews can give you valuable insight into life as an account holder. Be confident in your new banking provider by reading genuine customer experiences on Smart Money People.

Learn why customers chose this account and how satisfied they’ve been so far. Read about their experiences with the customer service team to see how swiftly the provider deals with customer issues. Find out what money management features are available and how much they’ve helped existing customers. Make an informed decision when opening your new account by reading our Co-op Bank Current Account reviews.

If you have a Current Account with the Co-op Bank, share your experience with others. Tell us how long you’ve had the account and whether it’s your main bank account. What are your favourite features of the account, and is there anything you feel could be improved? Have the money management features helped you understand budgeting better? Would you recommend the account to your family and friends? Write an honest Co-op Bank Current Account review today. Together, we can help people like you make better financial decisions.

The Co-operative Bank Current Account reviews (387)

Review of the The Co-operative Bank, Current Account:

Coop bank is Empathy Central

Coop have been very helpful during times of financial hardship and being the victim of coercion Reviewed on: 27th February 2025

Constant hassle

Takes a ridiculous amount of time to get through on the phone, you can barely do anything on the app so no choice but to phone. Very unhelpful when you finally get through on the phone, and can hear other operatives loudly in the background. They usually make some sort of mistake causing me to have to waste my time ringing back. Complained via secure message months ago which they’ve ignored. Reviewed on: 25th January 2023

Great underrated bank

Can’t fault Co operative bank. All communication has been great. Reviewed on: 25th January 2023

Honest, careful, ethical banking

I bank with the C-op Bank because I can be sure that they do their best to invest my money in ethical ways that reflect my views. They also make the effort to find out what's important to me regarding money and investing. Reviewed on: 18th January 2023

Ethics eco. Ethics

Efficient. human and superb scones Reviewed on: 17th January 2023

Simple, effective and a pleasure to deal with.

Great customer service when you call them up. Simple effective app. Reviewed on: 14th January 2023

Great bank

Straightforward account and easy to use app Reviewed on: 14th January 2023

Absolute cluster... something

This bank couldn't find its own trousers with both its hands. Approach with caution. Reviewed on: 13th January 2023

Ethical provider

Reliable provider of ethical products Reviewed on: 13th January 2023

Account that's almost ideal for basic users

Good basic account that has recently been upgraded to a clearer layout; only issue that although pending balance can be seen, it is still not yet possible to see the details of such transactions Reviewed on: 10th January 2023

Shocking outdated banking and awful response from call handler in fraud team

This bank is shockingly outdated and blaming visa for continuously blocking my card and account . When it is their systems, as other banks are not blocking as frequently as this, I mean after 2 or 3 transactions !! Manager very defensive as soon as she comes on the phone and unable to show any empathy or willingness to solve the issues ! Terrible managerial skills ! I would not recommend using this bank , call system is awful , have to wait for 60 mins at least , and they really do not appear to care ! Moving to another bank as we don’t have to put up with this shocking customer service ! Reviewed on: 6th December 2022

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