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The Co-operative Bank: Current Account reviews

Name: Current Account
Rating: 4.11 (380 reviews)

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4.02

Based on 380 reviews, last reviewed 6th Feb 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

59%

19%

11%

Latest highest rating:

5

Very good rewards system for an active current account. Very good rewards system for an active current account. The account was easy to set up online and having a couple o direct debits and using the debit ... Read more Reviewed on: 6th February 2025

Latest lowest rating:

2

Not a lot positive about Co-op bank The only positive thing about Co-op bank is the fact that it's a lot more ethical than other banks. However, the switch process is extremely slow and ... Read more Reviewed on: 28th November 2024

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About this product

The Co-operative (Co-op) Bank Current Account is a free account designed for everyday banking. Customers can redeem rewards for themselves or for charity. The mobile banking app also has a range of features to help you manage your money.

Our Co-op Bank Current Account reviews can give you valuable insight into life as an account holder. Be confident in your new banking provider by reading genuine customer experiences on Smart Money People.

Learn why customers chose this account and how satisfied they’ve been so far. Read about their experiences with the customer service team to see how swiftly the provider deals with customer issues. Find out what money management features are available and how much they’ve helped existing customers. Make an informed decision when opening your new account by reading our Co-op Bank Current Account reviews.

If you have a Current Account with the Co-op Bank, share your experience with others. Tell us how long you’ve had the account and whether it’s your main bank account. What are your favourite features of the account, and is there anything you feel could be improved? Have the money management features helped you understand budgeting better? Would you recommend the account to your family and friends? Write an honest Co-op Bank Current Account review today. Together, we can help people like you make better financial decisions.

The Co-operative Bank Current Account reviews (380)

Review of the The Co-operative Bank, Current Account:

Good account

This is a good account and the rewards one is good that gives things like free travel insurance and RAC cover Reviewed on: 22nd November 2019

Absolute cluster... something

This bank couldn't find its own trousers with both its hands. Approach with caution. Reviewed on: 13th January 2023

Ethical provider

Reliable provider of ethical products Reviewed on: 13th January 2023

Account that's almost ideal for basic users

Good basic account that has recently been upgraded to a clearer layout; only issue that although pending balance can be seen, it is still not yet possible to see the details of such transactions Reviewed on: 10th January 2023

Shocking outdated banking and awful response from call handler in fraud team

This bank is shockingly outdated and blaming visa for continuously blocking my card and account . When it is their systems, as other banks are not blocking as frequently as this, I mean after 2 or 3 transactions !! Manager very defensive as soon as she comes on the phone and unable to show any empathy or willingness to solve the issues ! Terrible managerial skills ! I would not recommend using this bank , call system is awful , have to wait for 60 mins at least , and they really do not appear to care ! Moving to another bank as we don’t have to put up with this shocking customer service ! Reviewed on: 6th December 2022

Great bank

They have green policies and have humanitarian leanings. They also help with food banks. Reviewed on: 13th October 2022

Disappointed

I have banked with the Co op Bank for many, many years. I have always been proud of 'my' bank for their excellent customer service but since the pandemic, I have experienced nothing but frustration. The last time I tried to contact Customer Services, I waited 30 minutes, was disconnected from the person I finally got to speak to and then had to wait another 30 minutes to speak to someone. The entire process cost me over £6 in call charges. Whenever I use the messaging function, to seek solutions to banking issues, I get a message back to say I need to call Customer Services. I'm exploring options to move to another bank. Reviewed on: 29th September 2022

The Ethical Bank

A business that stands for everything I believe in. Reviewed on: 27th September 2022

Friendly helpful go through extra mile

Every time I have an issue they are super helpful They have always gone the extra mile to help me unlike other banks Being disabled they have been understanding about talking to people on my behalf when needed. Always a good experience. Reviewed on: 23rd September 2022

Call themselves ethical/peoples bank ..far from it

Have been with this bank 25years am in full time employment and they have just pulled my overdraft from under me. at a time when we are deep in a cost of living crisis I will be pushed into financial crisis at the end of Sept . This has caused me untold anxiety and stress and then they have the cheek to send emails for me to recommend a friend . Reviewed on: 28th August 2022

Fair, ethical and kind banking. Have banked with them for years and will never leave.

The first bank I knew that were keen to have me avoid charges. They provide timely notifications that allow me to rectify issues before consequences ensue. Also they are the first bank I ever received a Christmas gift from. Thanks Co-op! Reviewed on: 8th July 2022

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