Karidale's community profile page

Write a review

Go to business site

Viewing profile for,

Karidale

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the The Co-operative Bank, Current account:

View on product page

Disappointed

I have banked with the Co op Bank for many, many years. I have always been proud of 'my' bank for their excellent customer service but since the pandemic, I have experienced nothing but frustration. The last time I tried to contact Customer Services, I waited 30 minutes, was disconnected from the person I finally got to speak to and then had to wait another 30 minutes to speak to someone. The entire process cost me over £6 in call charges. Whenever I use the messaging function, to seek solutions to banking issues, I get a message back to say I need to call Customer Services. I'm exploring options to move to another bank. Reviewed on: 29th September 2022

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.