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Direct Line: Car Insurance reviews

3.56
Based on 354 reviews, last reviewed 26th Jan 2025
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
47%
See only 4 star reviews
26%
See only 3 star reviews
6%
See only 2 star reviews
2%
See only 1 star reviews
19%

Latest highest rating:

5

Motability/ Direct Line. I am a Motability customer and insured through them by Direct Line. Very helpful, responded to me very quickly when mistakenly locked car keys in boot... Read more Reviewed on: 11th October 2024
Patricia M's avatar
Patricia M

Latest lowest rating:

1

Direct Line Decline! I was insured with Direct Line for years then in January last year the premium skyrocketed and this year they couldn’t even offer any insurance covera... Read more Reviewed on: 26th January 2025
Jack P's avatar
Jack P

About this product

Shop with confidence when choosing your next car insurance provider by checking out genuine customer reviews on Smart Money People. We collect Direct Line car insurance reviews so you can make an informed decision when choosing your next provider.

Direct Line was founded in 1985 as the UK’s first direct car insurance company but has since expanded to offer a variety of insurance products. With policies to cover cars, vans and electric vehicles alongside telematics and mileage money back policies, there’s a versatile range of cover available. Read our Direct Line car insurance reviews to see how genuine Direct Line customers rate their policies.

Consider what is important to you in a car insurance policy. Perhaps you want the lowest premium possible, or you may wish for some additional add-ons to make the policy more secure. Whatever you need from a policy, read our Direct Line car insurance reviews to gain some insights into what you could expect as a Direct Line customer.

Have you had a car insurance policy with Direct Line? Leave an honest review on Smart Money People so we can help people like you make better decisions. Was the sign-up process simple, or did it perhaps take longer than you’d expected? Were you satisfied with the level of cover you received for the cost of the premium? Did you have any experience with the customer service team? Whether good or bad, leave a Direct Line car insurance review to help other drivers just like you.

Direct Line Car Insurance reviews (354)

Review of the Direct Line, Car Insurance:

Great product

5
Gave me a quote of half price compared to the insurance I was with. changed straight away. Reviewed on: 8th November 2017

Always been a good service and I trust the brand

4
I have been a motor insurance customer with them for years. I will never chose the cheapest of anything, and so in fairness Direct Line is not a price decision, which personally I think is so often a false economy. But I know the customer service is great and I they were great when someone knocked off my painted wing mirror. Reviewed on: 28th July 2018

Always been a good service and I trust the brand

4
I have been a motor insurance customer with them for years. I will never chose the cheapest of anything, and so in fairness Direct Line is not a price decision, which personally I think is so often a false economy. But I know the customer service is great and I they were great when someone knocked off my painted wing mirror. Reviewed on: 28th July 2018

Amazing

5
Been with Directline for the last few years and they’ve always been really helpful during renewal or any changes. I recently had an accident and within an hour of calling them they had sorted out replacement car seat, hire car, everything you could think of! I was very impressed and glad I’ve stayed with them despite sometimes being slightly higher than other insurers. It’s fefinitely been worth it. Reviewed on: 23rd July 2018

Big is sometimes best

5
Really cover all the bases - fast cover when I change vehicle, keen pricing, claims sorted swiftly - I find it hard to come up with anyone better each year at renewal - a satisfied customer of many years. Reviewed on: 22nd July 2018

Insurance

3
Some words in here about car ins Reviewed on: 22nd July 2018

Would recommend

4
Good professional service, from an expert company. Reviewed on: 20th July 2018

Excellent Efficient Service and Price

5
Excellent, no hassle service from beginning to end. Straightforward and easy. Reviewed on: 18th July 2018

Good company to deal with

4
Direct Line is a good insurer. My only reservation is that their prices are high, and haggling is required to get a good deal - I certainly wouldn't auto renew. Reviewed on: 18th July 2018

Easy Insurance

5
Excellent company with a comprehensive cover and great prices Reviewed on: 18th July 2018

Good but had to work for it

4
Pricing ultimately was as good as I could find but I had to call in directly to get that price. Surely it's easier to provide existing customers with best price at renewal rather than risk losing to competitors. Reviewed on: 17th July 2018

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