Write a review

Newsletter

Go to business site

Direct Line: Car insurance reviews

Name: Car insurance
Rating: 3.92 (358 reviews)

View other Direct Line products

3.92

Based on 358 reviews, last reviewed 8th Jul 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

47%

25%

20%

Latest highest rating:

5

Efficient and supportive They were efficient and supportive when my car was damaged. The call handlers and drivers were polite and friendly. I was kept informed throughout. Reviewed on: 8th July 2026

Latest lowest rating:

1

They scammers. They scammers. Was traffic acccident I ts wasn`t my fault but they charge from me £100. Absolutely criminal and was very rude from phone Reviewed on: 10th November 2025

Read all reviews Write a review

About this product

Direct Line provides car insurance for UK customers.

You can choose between three Direct Line car insurance policies: Essentials – entry level cover, Comprehensive and the top level called Comprehensive Plus. Going direct is the only way to get windscreen and misfuelling cover as standard on all levels.

Direct Line car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

Review Direct Line: Car insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Direct Line Car insurance reviews (358)

Reasonable quote at renewal time

Over a number of years with Direct Line I have found their renewal quote to be competitive which is excellent if you don't want to have to get new quotes every year as you can remain a customer without losing out. Reviewed on: 16th September 2018

Good service at an excellent price

Never had any problems dealing with them and so impressed I bought a second policy with them for my husband. Reviewed on: 16th September 2018

Best value and service

You have to leave them and then go back to get the best deal but I have found them easy to work with when I had to make a claim Reviewed on: 14th September 2018

Good customer service

Good customer service and affordable pricing which helps. Reviewed on: 9th September 2018

Good

been with Direct Line for a while and happy with their service and insurance Reviewed on: 3rd September 2018

Great service

Great service from advisors and competitive price-whats not to like? Also their contacts have many hidden advantages, e.g no admin fees for change of details-no more £50 charge to change address details Reviewed on: 2nd September 2018

Great customer service

Great price for my car insurance Reviewed on: 2nd September 2018

really great price

Really well priced and everything covered Reviewed on: 2nd September 2018

Reliable

A lot more reliable than others insurance companies Reviewed on: 23rd August 2018

Expensive

Definitely more expensive than other companies for young drivers. Black box scores are completely random. Reviewed on: 12th August 2018

Do you have a different Direct Line product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Campervan insurance
from Comfort Insurance 4.83 from 428 reviews
Car insurance
from Admiral 4.60 from 22438 reviews
Vehicle breakdown insurance
from Cover My Breakdown 2.71 from 13 reviews

Want to see more from Direct Line?

Breakdown Insurance
from Direct Line 4.19 from 7 reviews
Pet Insurance
from Direct Line 4.08 from 38 reviews
Life Insurance
from Direct Line 4.04 from 1 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub