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Direct Line: Car insurance reviews

Name: Car insurance
Rating: 4.10 (369 reviews)

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4.10

Based on 369 reviews, last reviewed 4th Sep 2026

800% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

47%

25%

19%

Latest highest rating:

4

satisfactory I had a good quote from Direct Line- the cheapest I could find . It was quite easy to sort out. Reviewed on: 4th September 2026

Latest lowest rating:

1

They scammers. They scammers. Was traffic acccident I ts wasn`t my fault but they charge from me £100. Absolutely criminal and was very rude from phone Reviewed on: 10th November 2025

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About this product

Direct Line provides car insurance for UK customers.

You can choose between three Direct Line car insurance policies: Essentials – entry level cover, Comprehensive and the top level called Comprehensive Plus. Going direct is the only way to get windscreen and misfuelling cover as standard on all levels.

Direct Line car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

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Direct Line Car insurance reviews (369)

Simple and efficient

I didn't find direct line on any of the comparison sites which made me think they are confident in their product. I decided to give them a call and they came out cheaper than most of the ones listed on the comparison sites. I chose DL as they are an established, well known brand and I although I have yet to need them I am confident that if I do they will be available for me Reviewed on: 22nd September 2018

Reasonable quote at renewal time

Over a number of years with Direct Line I have found their renewal quote to be competitive which is excellent if you don't want to have to get new quotes every year as you can remain a customer without losing out. Reviewed on: 16th September 2018

Good service at an excellent price

Never had any problems dealing with them and so impressed I bought a second policy with them for my husband. Reviewed on: 16th September 2018

Best value and service

You have to leave them and then go back to get the best deal but I have found them easy to work with when I had to make a claim Reviewed on: 14th September 2018

Good customer service

Good customer service and affordable pricing which helps. Reviewed on: 9th September 2018

Good

been with Direct Line for a while and happy with their service and insurance Reviewed on: 3rd September 2018

Great service

Great service from advisors and competitive price-whats not to like? Also their contacts have many hidden advantages, e.g no admin fees for change of details-no more £50 charge to change address details Reviewed on: 2nd September 2018

Great customer service

Great price for my car insurance Reviewed on: 2nd September 2018

really great price

Really well priced and everything covered Reviewed on: 2nd September 2018

Reliable

A lot more reliable than others insurance companies Reviewed on: 23rd August 2018

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