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Direct Line: Car insurance reviews

Name: Car insurance
Rating: 3.77 (354 reviews)

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3.57

Based on 354 reviews, last reviewed 26th Jan 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

47%

26%

19%

Latest highest rating:

5

Motability/ Direct Line. I am a Motability customer and insured through them by Direct Line. Very helpful, responded to me very quickly when mistakenly locked car keys in boot... Read more Reviewed on: 11th October 2024

Latest lowest rating:

1

Direct Line Decline! I was insured with Direct Line for years then in January last year the premium skyrocketed and this year they couldn’t even offer any insurance covera... Read more Reviewed on: 26th January 2025

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About this product

Direct Line provides car insurance for UK customers.

You can choose between three Direct Line car insurance policies: Essentials – entry level cover, Comprehensive and the top level called Comprehensive Plus. Going direct is the only way to get windscreen and misfuelling cover as standard on all levels.

Direct Line car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

Direct Line Car insurance reviews (354)

Review of the Direct Line, Car insurance:

Excellent

Easy online setup and when you need to speak to someone they answer quickly and make the whole process easy Reviewed on: 23rd August 2024

Rubbish company

Still waiting for insurance settlement incident happened 12months ago, we were not even in car gave insurance all of the information they requested from police etc, still waiting Reviewed on: 28th August 2022

My favourite car insurer

They've made being a member so easy. Each year they have sent a renewal which has been better than the previous year and been as good as any other quite of the compare sites, so I've stayed with them for several years! I feel secure with them. Thank you :) Reviewed on: 19th August 2022

Always in my sights

I keep looking at Direct Line with a view of staying with them Reviewed on: 19th August 2022

Great Until you need to use them for their intended purposes

Been insured with them for quite a few years it was great they would send a renewal price which would be like £20 less than the year before so id phone up and they would take over £100 off to match closer to what other companies were offering it was great couldn't fault them thought highly of them and recommend them to everyone, then earlier this year I ended up in a minor accident my car was written off didn't cost them much was only worth £1100 the other driver only had minor damage to their rear end and no injuries, got a courtesy car the next day and got payout in just over a week they were great dealing with it couldn't fault them there, then my insurance is due to be renewed next month and I'm shocked to find out they are trying to charge me more than double now, I completely get that the accident and the loss of my 2 years of my no claims will put the price up a bit but more than double? you'd think I had 6 points on my license and had been drunk driving, phoned them up waited over an hour to get through to be hung up on when they were looking into the price, then finally got through again to be told they are only willing to take £20 and a I don't care attitude, told them they need to take about £300 off or I won't be renewing and they said they won't. I'm shocked that this is how a loyal repeat customer is treated after using their service for its intended use, yes of course it's going to go up after an accident but more than double is a joke. so anyone thinking of going with them then yes they are a great company to use until god forbids you end up in an accident then try to renew you'll be in for a shock, like sorry for using you for what your supposed to be used for. Reviewed on: 18th August 2022

Bad

Always up insurance for no reason, every year I had to call and haggle for them to put in down, even though I’d never claimed for anything. Would not recommend Reviewed on: 13th August 2022

Amazing service

Renewed my car insurance in June. Direct Line sent me a renewal quote so I went on the internet to see if I could get a better price. When I phoned them up stating I had found a better price they not only matched it but quoted me less. A clear choice to renew with them. Reviewed on: 12th August 2022

worse customer service

I made a non fault claim. I did not get granted hire which I have in my policy neither curtesy car. The hire compani they deal with even worse. does not even answer the phone Reviewed on: 7th July 2022

Passengers cover for personal accident if drivers fault does no exist!

No cover is possible for passengers personal accident if driver at fault! Reviewed on: 3rd May 2022

Loyalty

Don't be fooled that directline are the cheapest or best insurance for vans . I had a renewal letter informing me that my van premium was increasing from £158 upto £262 , rang them for them to tell me that they where 100% confident that was the best price I could get only for me to go onto a comparison site and get it with Lloyd's bank for almost £100 CHEAPER . So much for customer loyalty after using then for 15 yrs they can take a running jump Reviewed on: 2nd April 2022

I was treated absolutely DISGUSTING by a complaints manager

I was treated absolutely DISGUSTING by a complaints manager. I’d been lied to by various members of the claims team about why they weren’t giving a like for like car whilst mine was in for repair, as they did in the simmer with another non-fault accident I was expecting some common courtesy and empathy. NO NOT THIS ONE, HE SPOKE TO ME LIKE SOMETHING FROM UNDER HIS SHOE & SAID HE WASN’T UPHOLDING MY COMPLAINT. I couldn’t believe how I was treated, after a week of no end of stress with being told different stories by various claims handlers. I’m now having to go to the Ombudsman. Reviewed on: 14th December 2021

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