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Dudley Building Society: Savings reviews

Name: Savings
Rating: 4.89 (3183 reviews)

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4.88

Based on 3,183 reviews, last reviewed 7th Feb 2025

44% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

Good customer service. Disappointing intererst rate. The 1 Year fixed interest rate was good but the interest rate options on maturity were disappointing, being far below the BoE rate. Customer Service w... Read more Reviewed on: 7th February 2025

Latest lowest rating:

1

Cognitive dissonance. Cognitive dissonance. Arrogance and failure to understand a problem. Rejection of a matter where this outfit felt it was not at fault where there clea... Read more Reviewed on: 27th September 2024

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About this product

Dudley Building Society savings reviews can help you to find out more about life at Dudley Building Society. How easy is it to contact Dudley Building Society? And how friendly are they? Our Dudley Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Dudley Building Society Savings reviews (3183)

Review of the Dudley Building Society, Savings:

Telephone service.

I rang yesterday about a lost passbook. The call was answered quickly and efficiently with no multi-level menu and a new passbook was with me this morning. Fantastic. Reviewed on: 29th January 2025

Every time I need to deal with Dudley Building Socie...

Every time I need to deal with Dudley Building Society I find the customer service to be excellent. So calm and helpful, Nothing is ever too much trouble and I am dealt with efficiently and professionally. I honestly could not be happier with every single communication I have ever had. Thank you so much. Reviewed on: 4th February 2025

Great staff.

Great staff... freindly service. Great products and services. Reviewed on: 30th January 2025

Megan excellent, the Branch service is disappointing.

I found Megan very helpful, though was not informed about the need for a Passbook in setting up a Trust savings account. I was also disappointed that despite stating that a payment needed to be made to HMRC by the 31/01/25, confirmation that the account was open was sent to me by 2nd class post on the 7th January, arriving on the 12th. Megan then informed me that the passbook was to be sent by 1st Class post together with a return envelope. It arrived today, 24th January having been sent 2nd class by a Branch office, without a prepaid envelope. Georgia is now sending me the prepaid envelopes. Reviewed on: 24th January 2025

Great customer service on ringing Brierley Hill head...

Great customer service on ringing Brierley Hill headquarters for information re postal accounts and clearly gave full facts re the easy access account. No more to tell. Reviewed on: 24th January 2025

Trust Account

I needed to set up a Trust account, and compared to other organisations that offer this service, the Dudley Building Society was outstanding. From my first phone call, submitting the application form and other information by email, to electronic checks, the service I have received is amazing. The Building Society provide passbooks to record transactions. Reviewed on: 13th January 2025

Best I could find for a Trust Account

Used DBS for a Trust Account and not only were they the most accommodating of this need but were always easily reached on the telephone where one quickly got through to a real person. Only drawback was that it was a passbook account. Reviewed on: 5th January 2025

In branch service review

Everything went to a fine art, staff were very efficient. Reviewed on: 31st December 2024

In branch service review

Nothing can be improved. Lovely people. Explain everything perfectly. Reviewed on: 31st December 2024

In branch service review

Easy discussion to transfer my account to one offering better interest rates. Reviewed on: 31st December 2024

In branch service review

Brilliant, lovely, friendly staff. Reviewed on: 31st December 2024

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Dudley Building Society: Savings reviews

44% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Dudley Building Society Savings reviews (3183)

Telephone service.

Every time I need to deal with Dudley Building Socie...

Great staff.

Megan excellent, the Branch service is disappointing.

Great customer service on ringing Brierley Hill head...

Trust Account

Best I could find for a Trust Account

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Dudley Building Society product?

There's still more to see!

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