Write a review

Esure: Car Insurance reviews

Name: Car Insurance
Rating: 2.12 (387 reviews)

View other Esure products

1.72

Based on 387 reviews, last reviewed 5th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024

Latest lowest rating:

1

Possibly one of the worst insurance companies to go... Possibly one of the worst insurance companies to go to with. I was in an accident that was found as no fault to me and I paid my excess at the time an... Read more Reviewed on: 5th February 2025

Read all reviews See your review

About this product

Here at Smart Money People, we collect Esure car insurance reviews from genuine customers to help you make an informed decision when selecting your next provider.

Esure was founded in 2000, but quickly grew. As well as selling insurance policies directly to customers, by 2011 it also allowed insurance brokers to sell its products too. The company offers car, home and travel insurance policies, with varying levels of cover available when insuring a vehicle. Esure also offers a multi car policy and insurance for electric vehicles.

Are you looking to insure an electric car? See what our Smart Money People community have to say about Esure’s electric car insurance by checking out the reviews. Perhaps you need cover for your car key, or want the security of misfuelling cover. What about legal protection, or breakdown cover? Whatever you need from a policy, read the Esure car insurance reviews to see how real customers have rated their policies with the brand.

Have you had a car insurance policy with Esure? Consider leaving an honest review to help us increase trust and transparency in financial services. Tell us how you found the sign-up process - was it simple, or did it perhaps take slightly longer than you’d anticipated? Were you satisfied with the cost of the premium for the level of cover you received? Did you have to make a claim, and if so, how well did Esure deal with it? Write an Esure car insurance review today to help other drivers just like you.

Esure Car Insurance reviews (387)

Review of the Esure, Car Insurance:

AVOID AVOID AVOID!

Had a drunk driver crash into my parked car outside my house on 20th August. After an initial phone call all that happened was the offer of a courtesy car. I really didn't want to lose my car to write off so really wanted to wait and see what their damage assessment would be etc before being locked into a claim with them. Fast forward 4 weeks and absolutely zero contact from them. Finally after writing a bad review on Trustpilot they got in contact. Had taken my car to a local place for assessment of damage which I have shared with them. Two weeks later and just more radio silence from them. Utterly useless - how they are a "service" I have no idea. Will NEVER insure with eSure or other companies owned by them again even if it's the cheapest option. AVOID AVOID AVOID! Reviewed on: 6th October 2024

Thumbs up

Always competitive with the annual quote Reviewed on: 12th August 2022

No fuss, get the job done

I have been with Esure for 5 years now, every year no matter what they have beaten the price of every other insurer for me. a quick 10 minute call and its all dealt with. Reviewed on: 12th August 2022

Great insurance provider

Used ensure for my car insurance. Easy to deal with, great prices ahd helpful staff. Reviewed on: 12th August 2022

Esure car insurance

Good value car insurance with decent windscreen repair policy Reviewed on: 12th August 2022

Awful company!

I was an esure customer for 2 years. I sold my car but the new owner crashed it a few days later. He gave his name, his insurance, accepted responsibility etc. A month later, I get a message from esure saying I have had an accident, failed to notify them and to contact them within 5 days or they will pay out. No one from the claims dept would answer the phone. No one dealing with the case would answer calls and emails would take a week or more. Eventually I get an email to say they made the claim in error, the name given did not match mine, not my claim and it is closed. End of or so I thought. They then reopend the case and I had to go through the hassle of getting it closed again. Days of my life on hold. Esure then lied to me saying it wont make a difference but it does. I now have a claim on my record for someone elses accident and my insurance premium has increased massively. Avoid these cowboys! Reviewed on: 9th August 2022

Worst

Don't waste your time by insuring with Esure Reviewed on: 2nd August 2022

Disgusted with cancellation!!

I was forced to reinsure my dads car in April after he passed away,bearing in mind he’s had insurance with Esure for last 6-7yrs. It’s now July and my niece is using the car ,so has her own insurance. They’ve just charged me £60 to cancel the policy cos it’s in its first year. However I tried the jobsworth on the other end of the phone wasn’t bending to reduce the payment to the standard £35. Disgusting given the circumstances. WILL NEVER TAKE INSURANCE OUT WITH THESE EVER AGAIN . Reviewed on: 27th July 2022

Left carless

I was hit at no fault of mine so my car needed to go in for a repair, collection went smooth however there was no hired car. After going back and forth for 4/5 hours I was informed I couldn’t get a hired car for 3-4 days leaving me stranded. I explained to them I needed my car for work etc and they didn’t care they simply said getting the customers car repaired is more important than sorting a hired car. Absolute joke of a company. Reviewed on: 20th July 2022

Avoid These Scammers

Terrible Customer Service, after waiting and waiting on the phone I was cut off by a person who I thought 100% was abroad overseas due to the poor English and lack of understanding. I then had to call again and to find out I had to pay a cancellation fee for my monthly direct debit car insurance. They are scammers , stay away, pay that little more and receive the service you desire. It’s not worth saving money, or at least think your saving money when you have incompetent customer service. Stay Away or you will for sure regret your experience. Reviewed on: 18th July 2022

Automatic Renew Issue

Getting insured with esure was fine, at the time i opted out of automatic renew ( as i always do ) so wasn't happy receiving "automatic renew" email. I went into my log in 7 weeks before run out - renew date. Tried to do all online, but it wouldn't allow me to, this is to put people off & so they get fed up. I tried to call them, 40 mins holding one day, 30 mins another & so on, i finally got through after over 45 min wait on 4th attempt, calling at 8am on a wed morning, to be informed all will be sorted. But esure has taken out the money on the day now, causing overdraft issues !!! It couldn't be stopped via bank end as long card number given to pay up front for the yr, to receive discount, only if done by direct debit can it be stopped ' at the bank. It is so difficult to speak to anyone, plus all online is fine, unless you want to stop "automatic renew" then it's a "computer glitch" just absolute rubbish, but none of the hassle, waiting, calling & all that goes with it should have been anyhow, as automatic renew was declined at first stage, lost a customer here due to the hassle & stress caused, plus banking issue. Reviewed on: 18th July 2022

Do you have a different Esure product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Motorbike Insurance
from ASDA Money 3.50 from 2 reviews
Car Insurance
from Fish Insurance 2.00 from 2 reviews
Caravan Insurance
from AA 4.00 from 2 reviews

There's still more to see!

Esure has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub