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esure: Car insurance reviews

Name: Car insurance
Rating: 1.95 (413 reviews)

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1.95

Based on 413 reviews, last reviewed 27th Mar 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

It is very helpful for customers, any time contact t... It is very helpful for customers, any time contact the customer service Reviewed on: 27th March 2026

Latest lowest rating:

1

The worse car insurance company imaginable The worse car insurance company imaginable , I am surprised they are allowed to operate in the UK, have reported them to the financial ombudsman, woul... Read more Reviewed on: 4th March 2026

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (413)

Total loss valuation £2000 less than a replacement vehicle

Non-fault total loss incident. Esure settlement figure is £2000 less than any replacement similar to the lost car. £2000 LESS. If I had known this I would not have insured my vehicle with Esure. Hopefully this review will make you think twice. In a total loss situation trade prices will be used to value your pre accident vehicle leaving you short by a significant sum. Reviewed on: 17th October 2022

STAY AWAY SCAMMERS!!!!!

I have been with them for 5 years and never made a claim, however they increased my policy by over 50%. they reward your loyalty and NCD by increasing your policy. Shop around and you will find plenty of other companies you can use which are x10 better! you have been warned!!!! Reviewed on: 14th October 2022

Hassle Free

It was very simple to swap over, tye customer service is excellent, they actually give you good advice. First years insurance was very cheap Reviewed on: 13th October 2022

INCREASED MY INSURANCE BY 60% WHEN i MADE NO CLAIMS IN 5 YEARS

I have been with E-sure for 5-6 years and had no issues with them and their services, however this year when I have not made any claims and have 5 years NCD they have increased my insurance by 60% just because they felt like it. in todays financial environment these bastards are trying to take advantage of people. Everybody stop using them and hopefully they will have no business in the future! Reviewed on: 13th October 2022

Don't consider esure car insurance

Never go with esure, especially if you live in the North East of England. If you have an accident and your car needs repairing it'll take months as they only have one garage that works with them. Regardless of the size of your vehicle you will only get a tiny 3 door hatch back courtesy car after months of waiting for repair date. I have a child car seat that has tethers and can't fit in a 3 door so paid enterprise extra to get a 5 door corsa but the child seat didn't fit in that either so I'm unable to take my child to or from nursery for however many weeks it takes to repair. Esure were aware of all of this and really don't care. In summary, don't go near this company Reviewed on: 9th October 2022

Total incompetence

Involved in a accident July 29 2022, and to date (October 9), despite phone calls (that takes at least an hour to get through) and emails, esure still haven't settled my claim, it's for a little under,£4000, despite me making an official complaint, and someone claiming to be dealing with it, offering me £150 compensation, and saying that my claim would be settled within 2 days, still nothing has arrived in my bank account .. I really don't know what else I can do to make esure, deal with the settlement.. I have never, encountered such total incompetence!! Reviewed on: 9th October 2022

Money grabbers

Put my price up £120 a year when I've had no claims. Although when I look on go compare they're a lot cheaper with the same details? Useless company. Reviewed on: 3rd October 2022

Don't use them!

They pass you on to deal with another company who are a joke. Esure did nothing to help and I was left without a car despite paying for business use and the accident caused by the other driver who admitted liability. Reviewed on: 26th September 2022

Great company

Always on hand to give good advice Reviewed on: 26th September 2022

Very good but lots of costs

I really like esure insurance for being upfront...but I have had to pay £50 in administration fees for buying a new car and for moving house. Both were updated in a five minute phone call, so it does seem alot. Reviewed on: 18th September 2022

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