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esure: Car insurance reviews

Name: Car insurance
Rating: 2.11 (410 reviews)

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1.91

Based on 410 reviews, last reviewed 1st Dec 2025

100% decrease in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

Superb service Offered a very competitive renewal price, and was able to improve on that more when contacted by phone Reviewed on: 9th September 2025

Latest lowest rating:

1

Not recommended It is simple, they have a bad customer service and do not like making any payments. Not my idea of what should be. Not recommended at all Reviewed on: 1st December 2025

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (410)

INCREASED MY INSURANCE BY 60% WHEN i MADE NO CLAIMS IN 5 YEARS

I have been with E-sure for 5-6 years and had no issues with them and their services, however this year when I have not made any claims and have 5 years NCD they have increased my insurance by 60% just because they felt like it. in todays financial environment these bastards are trying to take advantage of people. Everybody stop using them and hopefully they will have no business in the future! Reviewed on: 13th October 2022

Don't consider esure car insurance

Never go with esure, especially if you live in the North East of England. If you have an accident and your car needs repairing it'll take months as they only have one garage that works with them. Regardless of the size of your vehicle you will only get a tiny 3 door hatch back courtesy car after months of waiting for repair date. I have a child car seat that has tethers and can't fit in a 3 door so paid enterprise extra to get a 5 door corsa but the child seat didn't fit in that either so I'm unable to take my child to or from nursery for however many weeks it takes to repair. Esure were aware of all of this and really don't care. In summary, don't go near this company Reviewed on: 9th October 2022

Total incompetence

Involved in a accident July 29 2022, and to date (October 9), despite phone calls (that takes at least an hour to get through) and emails, esure still haven't settled my claim, it's for a little under,£4000, despite me making an official complaint, and someone claiming to be dealing with it, offering me £150 compensation, and saying that my claim would be settled within 2 days, still nothing has arrived in my bank account .. I really don't know what else I can do to make esure, deal with the settlement.. I have never, encountered such total incompetence!! Reviewed on: 9th October 2022

Money grabbers

Put my price up £120 a year when I've had no claims. Although when I look on go compare they're a lot cheaper with the same details? Useless company. Reviewed on: 3rd October 2022

Don't use them!

They pass you on to deal with another company who are a joke. Esure did nothing to help and I was left without a car despite paying for business use and the accident caused by the other driver who admitted liability. Reviewed on: 26th September 2022

Great company

Always on hand to give good advice Reviewed on: 26th September 2022

Very good but lots of costs

I really like esure insurance for being upfront...but I have had to pay £50 in administration fees for buying a new car and for moving house. Both were updated in a five minute phone call, so it does seem alot. Reviewed on: 18th September 2022

No fault accident

After a minor bump when someone reversed out of a parking space into my car I was initially told they couldn’t start a claim without the third party’s address despite having their name, phone number and registration. On the second attempt after 40 minutes the call handler wasn’t able to provide any information on how a choice of hire car they gave me would impact my claim or future insurance costs, stating he would need to put me through to customer services and the claim would be put on hold until they were next available (4days). I was not given any options about taking legal action. Extremely frustrating process and very unhelpful even to make a no-fault claim. Inadequate information to make informed choices. Reviewed on: 17th September 2022

Don't get it

My insurance renewal has gone up by £120 over the year, I don't understand why because no claim has been made. Anyway, good luck trying to cancel the policy, you have to ring them, obviously trying to put people off cancelling. Took ages to get through, then the person on the other end claimed he couldn't hear anything I was saying and made me say everything twice. But then mysteriously could hear me at the end of the phone call when he asked was there anything else I needed and I said no? Very bizarre glad I have renewed with someone else much cheaper. Seem like money grabbers Reviewed on: 10th September 2022

Email spamming

I am leaving Ensure because of a price hike & i have informed them to not auto renew as i got a price 20% cheaper with more cover. Now i am getting pestered with emails with the impression they will auto renew. Reviewed on: 25th August 2022

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