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esure: Car insurance reviews

Name: Car insurance
Rating: 2.11 (410 reviews)

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1.91

Based on 410 reviews, last reviewed 1st Dec 2025

100% decrease in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

Superb service Offered a very competitive renewal price, and was able to improve on that more when contacted by phone Reviewed on: 9th September 2025

Latest lowest rating:

1

Not recommended It is simple, they have a bad customer service and do not like making any payments. Not my idea of what should be. Not recommended at all Reviewed on: 1st December 2025

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (410)

Great value

Good value, very efficient claims Reviewed on: 22nd August 2022

Overpriced unprofessional

Had a 25% increase in policy cost without any claim found another insurer that was fully comp instead of third party that included breakdown cover and a courtesy car esure quote 520 swiftcover quotes 230 avoid company Reviewed on: 22nd August 2022

Top customer service

Needed to amend my details which I chose to do over the phone and the service I received was top notch. Reviewed on: 15th August 2022

Fantastic company

Fantastic and supportive company that will happily do what they can within reason to support/aid you. Was with them for two years and would've happily remainder a customer if I didn't find a cheaper quote elsewhere Reviewed on: 13th August 2022

Thumbs up

Always competitive with the annual quote Reviewed on: 12th August 2022

No fuss, get the job done

I have been with Esure for 5 years now, every year no matter what they have beaten the price of every other insurer for me. a quick 10 minute call and its all dealt with. Reviewed on: 12th August 2022

Great insurance provider

Used ensure for my car insurance. Easy to deal with, great prices ahd helpful staff. Reviewed on: 12th August 2022

Esure car insurance

Good value car insurance with decent windscreen repair policy Reviewed on: 12th August 2022

Awful company!

I was an esure customer for 2 years. I sold my car but the new owner crashed it a few days later. He gave his name, his insurance, accepted responsibility etc. A month later, I get a message from esure saying I have had an accident, failed to notify them and to contact them within 5 days or they will pay out. No one from the claims dept would answer the phone. No one dealing with the case would answer calls and emails would take a week or more. Eventually I get an email to say they made the claim in error, the name given did not match mine, not my claim and it is closed. End of or so I thought. They then reopend the case and I had to go through the hassle of getting it closed again. Days of my life on hold. Esure then lied to me saying it wont make a difference but it does. I now have a claim on my record for someone elses accident and my insurance premium has increased massively. Avoid these cowboys! Reviewed on: 9th August 2022

Worst

Don't waste your time by insuring with Esure Reviewed on: 2nd August 2022

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