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Amanda Grayson

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Review of the esure, Car insurance:

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AVOID AVOID AVOID!!!

!!!AVOID AVOID AVOID!!!! Horrible experience when it comes to the UK branch. STAY AWAY!!! Reported car accident. Got email prompting me to upload statement of truth. Received email confirming they have received it. Couple of days later I got another email prompting me to upload statement of truth. I did it again, receiving another email thanking me for sending it. Couple of days later, same thing. Called customer service reporting the issue. Doing statement of truth over the phone asking for confirmation via email to be sure which they promised. Never received any confirmation despite their promise. Couple of days later, another prompt to send statement of truth. No way to email them, so you cannot keep an email trail to prove things. Forced to call them instead. Always minimum 20 minutes waiting time. Calls drop in the middle of the conversation. Getting connected to Statement of Truth Department or Third Party Department, only for nobody to pick up. You get fobbed off half the time. Then a person quoting my phone number wrong, but nobody seems to follow up on that?!?Another email arrives threatening they assume I don't want to claim as I'm not getting in touch with them. I called them every few days, but nobody seems to be able to find out what is happening or send me an email confirmation about me sending my statement of truth. Next thing a letter arrives, claiming they have been trying to call me. They have NOT called me. And that they will turn to me directly for the cost caused to the third party as I was at fault. It's clear they are mixing me up with another customer, but there is no way of getting in touch with anybody who is of any help. Instead all I get are these threatening emails. This has been going on for weeks now. And I'm paying for this 'service'. Seriously!?!?! Such scammers, this is a cheap way of trying not to pay, plus making it impossible for clients to keep a trail of what is going on as everything is happening over the phone. If you don't want to be scammed, STAY AWAY!!! Reviewed on: 5th December 2022

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