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esure: Car insurance reviews

Name: Car insurance
Rating: 2.12 (409 reviews)

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1.86

Based on 409 reviews, last reviewed 9th Oct 2025

400% increase in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

Superb service Offered a very competitive renewal price, and was able to improve on that more when contacted by phone Reviewed on: 9th September 2025

Latest lowest rating:

1

I've been with esure for about 7 months and seemingl... I've been with esure for about 7 months and seemingly all good till you have to claim. i was informed by the repair centre that they expected me to £1... Read more Reviewed on: 9th October 2025

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (409)

How do they get away with it?

The UK's Ombudsman should take a long, hard look at Esure and its Motor Insurance Division. Reviewed on: 22nd March 2023

Scammers

Hi, I would like to know why you went silent and didn't reply to my messages and phone calls?I am going to give you the last chance to pay me back what your client has done to my car and to my income.You know very well that your client Miss Fenella Lerona reg number Y9FEN has badly damaged my vehicle Toyota Corolla LR20GKK and I have been out of work since 1st of march. I have no income and my wife is about to give birth very soon. So I would like to inform you that if nobody calls me at the latest tomorrow I will first send a letter before claim through my solicitor and we are going to take legal action.You must act immediately as I am without any income and I need my loss of earnings to be deposited, my car repaired and a courtesy pco hire car in the meantime.I have passed all the details through this email address and after several attempts no one has replied. Reviewed on: 22nd March 2023

Newcomer. Broke what was already fixed

I just joined. Paid out over £150 to join. At the same time I cancelled my current insurer of 4 years costing a £60 exit fee believing I was esure in the join up crossover cancellation with the old Co. Sure they went up as time went on but they were reliable. I checked on MID 2 days later to find out I wasn't insured for another 2 weeks. So I've no car for work & travel for 2 weeks. All to save myself £10 a month. For this awful convenience. Customer service is only by robot and says I've got to cancel to start a new date. I bet I have to pay a fee if I do. I now have to walk 3 miles to work and 3 miles back home. Terrible company. Won't be renewing with them again! Reviewed on: 15th March 2023

Rubbish company

Don't answer calls,don't get back to you,delay everything when you need to claim,try and undervalue your car Reviewed on: 14th March 2023

Worst company ever dealt with

ESURE insurance Don’t use this organisation!!!consider yourself WARNED! No response to emails Phone and I quote “ customer service no longer handling calls or emails “ Reviewed on: 3rd March 2023

Rip-Off renewal prices

After 1 year they have doubled my premium because I notified them 7 months ago that I had a SP30 (3) Points. Totally get that it would go up slightly, but doubled from £340 to £790? Really? Reviewed on: 22nd February 2023

Absolutely useless

After our car was hit by another it has taken almost 6 weeks and almost 40 hours of phone queues to still not have any correct answers, they can’t follow their own system notes or even give you a straight answer. They never follow up a phone call or an email. One even treated it like a joke. Will never use these again, non existing customer service. Reviewed on: 22nd February 2023

Always have been brilliant with me.

I have terrible anxiety with insurance companies but I trust esure and they have always helped me with my policy and put my mind at ease! Reviewed on: 18th February 2023

worst insurance company I've ever used in 30 years

I have been with Esure for 3 years, but after 3 years someone crashed into my car and then I found out how bad this company is not only was the customer services and there engineers very very bad, they didn't care as long as they got your money. I've never wrote a review about any company before, but this I felt I had to do to warn anyone from using this company. Reviewed on: 16th February 2023

Helpful reliable good service

Never had an problems. Always been happy with service provided Reviewed on: 8th February 2023

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