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Esure: Car Insurance reviews

Name: Car Insurance
Rating: 2.12 (387 reviews)

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1.72

Based on 387 reviews, last reviewed 5th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024

Latest lowest rating:

1

Possibly one of the worst insurance companies to go... Possibly one of the worst insurance companies to go to with. I was in an accident that was found as no fault to me and I paid my excess at the time an... Read more Reviewed on: 5th February 2025

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About this product

Here at Smart Money People, we collect Esure car insurance reviews from genuine customers to help you make an informed decision when selecting your next provider.

Esure was founded in 2000, but quickly grew. As well as selling insurance policies directly to customers, by 2011 it also allowed insurance brokers to sell its products too. The company offers car, home and travel insurance policies, with varying levels of cover available when insuring a vehicle. Esure also offers a multi car policy and insurance for electric vehicles.

Are you looking to insure an electric car? See what our Smart Money People community have to say about Esure’s electric car insurance by checking out the reviews. Perhaps you need cover for your car key, or want the security of misfuelling cover. What about legal protection, or breakdown cover? Whatever you need from a policy, read the Esure car insurance reviews to see how real customers have rated their policies with the brand.

Have you had a car insurance policy with Esure? Consider leaving an honest review to help us increase trust and transparency in financial services. Tell us how you found the sign-up process - was it simple, or did it perhaps take slightly longer than you’d anticipated? Were you satisfied with the cost of the premium for the level of cover you received? Did you have to make a claim, and if so, how well did Esure deal with it? Write an Esure car insurance review today to help other drivers just like you.

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Esure Car Insurance reviews (387)

Money grabbers

Put my price up £120 a year when I've had no claims. Although when I look on go compare they're a lot cheaper with the same details? Useless company. Reviewed on: 3rd October 2022

Don't use them!

They pass you on to deal with another company who are a joke. Esure did nothing to help and I was left without a car despite paying for business use and the accident caused by the other driver who admitted liability. Reviewed on: 26th September 2022

Great company

Always on hand to give good advice Reviewed on: 26th September 2022

Very good but lots of costs

I really like esure insurance for being upfront...but I have had to pay £50 in administration fees for buying a new car and for moving house. Both were updated in a five minute phone call, so it does seem alot. Reviewed on: 18th September 2022

No fault accident

After a minor bump when someone reversed out of a parking space into my car I was initially told they couldn’t start a claim without the third party’s address despite having their name, phone number and registration. On the second attempt after 40 minutes the call handler wasn’t able to provide any information on how a choice of hire car they gave me would impact my claim or future insurance costs, stating he would need to put me through to customer services and the claim would be put on hold until they were next available (4days). I was not given any options about taking legal action. Extremely frustrating process and very unhelpful even to make a no-fault claim. Inadequate information to make informed choices. Reviewed on: 17th September 2022

Don't get it

My insurance renewal has gone up by £120 over the year, I don't understand why because no claim has been made. Anyway, good luck trying to cancel the policy, you have to ring them, obviously trying to put people off cancelling. Took ages to get through, then the person on the other end claimed he couldn't hear anything I was saying and made me say everything twice. But then mysteriously could hear me at the end of the phone call when he asked was there anything else I needed and I said no? Very bizarre glad I have renewed with someone else much cheaper. Seem like money grabbers Reviewed on: 10th September 2022

Email spamming

I am leaving Ensure because of a price hike & i have informed them to not auto renew as i got a price 20% cheaper with more cover. Now i am getting pestered with emails with the impression they will auto renew. Reviewed on: 25th August 2022

Great value

Good value, very efficient claims Reviewed on: 22nd August 2022

Overpriced unprofessional

Had a 25% increase in policy cost without any claim found another insurer that was fully comp instead of third party that included breakdown cover and a courtesy car esure quote 520 swiftcover quotes 230 avoid company Reviewed on: 22nd August 2022

Top customer service

Needed to amend my details which I chose to do over the phone and the service I received was top notch. Reviewed on: 15th August 2022

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