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Kieran Rolf

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Review of the esure, Car insurance:

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OMG my ears are bleeding

I tried ringing numerous times about my renewal and have been on hold for an hour each time with music that made my ears bleed. I tried the virtual assistant who just closed the chat window without warning so I'm starting to think its personal and they just don't want to talk to me or have my business anymore - but then I hear you ask why would they not want to talk to me or have my business. Maybe the 57.4% increase in premium costs since last year has something to do with it, (no claims, prosecutions etc) or the fact they claim "When we issue your renewal quote, it will always be the same or less than the equivalent new customer price" - hahahahaha not - so I put it to the test, lo and behold, £200 cheaper as a new customer. To anyone reading this, go elsewhere - god help you if you ever need them. Reviewed on: 12th May 2023

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