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esure: Car insurance reviews

Name: Car insurance
Rating: 1.95 (413 reviews)

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1.95

Based on 413 reviews, last reviewed 27th Mar 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

It is very helpful for customers, any time contact t... It is very helpful for customers, any time contact the customer service Reviewed on: 27th March 2026

Latest lowest rating:

1

The worse car insurance company imaginable The worse car insurance company imaginable , I am surprised they are allowed to operate in the UK, have reported them to the financial ombudsman, woul... Read more Reviewed on: 4th March 2026

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (413)

AVIOD

After speaking to the customer service agent and agreeing I would like to renew I was told it was all complete and went on my day. 7days later I received an email saying can you please contact us without any explanation. After calling the company they made me aware that due to a training error my insurance wasn’t renewed and that for the last 7days I was in fact driving around uninsured. Since then I’ve put in a complaint which they said I will get a response within 8weeks which isn’t good enough. Then after 8 weeks I received an email saying within the next 4 weeks I will hear back from them and still nothing. This has caused me nothing but stress and anxiety. Still now I’m no closer to an ending to all of this. Reviewed on: 23rd May 2023

Utterly woeful claims service.

This ongoing sage is pathetic - Service utterly woeful This ongoing sage is pathetic. Having just spoken to my insurance Direct line, who could not have been more helpful. So I am now trying to ring Esure as the third party., but they try and avoid phone calls from third parties. Your Driver crashed into me and has admitted so, but the Quantex portal, insurance companies use to communicate though shows you have not read the messages from my insurance company from the 5th / 14th / 18th April and 9th of May 2023. I will be writing to your customer and speaking to the Insurance Ombudsman shortly, if this is not sorted forthwith. I have just received a letter from my insurance company saying your are not taking calls form third parties that I will forwarding to the Ombudsman. Your service is utterly woeful . Date of experience: 12 May 2023 Reviewed on: 12th May 2023

OMG my ears are bleeding

I tried ringing numerous times about my renewal and have been on hold for an hour each time with music that made my ears bleed. I tried the virtual assistant who just closed the chat window without warning so I'm starting to think its personal and they just don't want to talk to me or have my business anymore - but then I hear you ask why would they not want to talk to me or have my business. Maybe the 57.4% increase in premium costs since last year has something to do with it, (no claims, prosecutions etc) or the fact they claim "When we issue your renewal quote, it will always be the same or less than the equivalent new customer price" - hahahahaha not - so I put it to the test, lo and behold, £200 cheaper as a new customer. To anyone reading this, go elsewhere - god help you if you ever need them. Reviewed on: 12th May 2023

One year wonders

E-Sure were the cheapest quote available so I opted for them, 1 year later and I get told there system is down and they don't have the facility to renew quotes meaning I should re-apply, I've filled in the form just for them to quote more than double, joke of a company when you ask for them to call and discuss they ignore your question and the quit the chat, absolute disgrace of a company Reviewed on: 9th May 2023

They're OK.

I was with esure for 7 years. And I never had any problems with them. Found them the cheapest company etc. But when it came to my renewal my insurance had doubled when I was expected to receive a discount for another year's no claims as I'm sure anyone would. I have been driving 15 years and I have never experienced my insurance go up after a year. Never mind doubled. Unfortunately I had to cancel my policy and move else where. For less than half what they were quoting me aswell. Reviewed on: 9th May 2023

Should be zero stars

Had the misfortune to insure my vehicle with these scam artists, and then suffer a non fault claim when a third party hit me from behind when stationary. Over three weeks later my vehicle has been returned in a worse condition than when it went In for the remidal work and they've charged me £400 for the pleasure. As for phone calls I've spent 19.5 hours on phone trying to sort this. Time to start billing them and see them in court Reviewed on: 26th April 2023

AVOID AVOID AT ALL COSTS

The worst company I have ever dealt with in my life. Don't even try calling as you could be on hold for 2-3 hours (no joke). On today's call, after complaining that I'm on hold for 1h15 min Mr. Eton with provoking sarcasm and attitude asks me if that was the reason for my call, which added to my frustration and anger. My claim has been ongoing for over 6 months !!!!! Can you actually believe it? I am still having to chase this incompetent company to resolve my issue. Never ever again Esure. AVOID AVOID AVOID Reviewed on: 19th April 2023

Avoid!

The only thing good with this company is how low the prices are! Only customer services numbers are 08 which are charged. Impossible To find the phone numbers for the flex! I have to call ensure wait on hold for them ask them to transfer me and the hold time is always over an hour! Someone crashed into our car in middle of night everyone else was payed out in under 2 weeks were currently nearly on month 3 without any information about our car. They give us 5 different courtesy cars nowhere near similar to our car! We have 2L bmw large for a wheelchair we’ve been give a fiat500. Wouldn’t go with company at all Reviewed on: 17th April 2023

Avoid, avoid and avoid

Money hungry cheats, the worst insurer I've ever dealt with! Informed me they would recalculate my premium and refund me money after my claim is closed, but now they're saying this was misinformation and that the premium is correct, although they increased my premium by 110% and a manager confirmed my premium would be calculated for sure. And the claim, 3rd party insurer accepted full responsibility in December 2021, but the claim is still open one year and four months later and esure have provided zero update regarding the claim, not even one letter sent since claim was open. I don't even know my claim number. They have also taken their time to send information to the 3rd party, with the last information requested not sent yet, although it was requested two months ago. I've never written a review in my life, but was obliged to do so, as I've never experienced this kind of service in my life and wanted others to avoid going through the same thing. Trust me when I say..avoid, avoid and avoid!! Reviewed on: 12th April 2023

Do not waste your time or money

Terrible customer service. They showed no compassion or empathy whatsoever when I had my RTC. The call waiting times are dreadful and they were very slow to settle claims. I have been without a car for two months waiting for them to sort it out. They also don’t have a complaints department so I have been reduced to leaving bad reviews everywhere because they have not responded to my complaints and tried to resolve the issue. Reviewed on: 6th April 2023

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