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esure: Car insurance reviews

Name: Car insurance
Rating: 2.09 (398 reviews)

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1.75

Based on 398 reviews, last reviewed 10th Jul 2025

No new 5 star reviews

in the past 90 days

80% decrease in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024

Latest lowest rating:

1

Read their general policy guidelines! I agree that their cover looks competitive. Unfortunately I only read the reviews on their prices and didn't read reviews on how they handled claims. ... Read more Reviewed on: 10th July 2025

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (398)

Should be zero stars

Had the misfortune to insure my vehicle with these scam artists, and then suffer a non fault claim when a third party hit me from behind when stationary. Over three weeks later my vehicle has been returned in a worse condition than when it went In for the remidal work and they've charged me £400 for the pleasure. As for phone calls I've spent 19.5 hours on phone trying to sort this. Time to start billing them and see them in court Reviewed on: 26th April 2023

AVOID AVOID AT ALL COSTS

The worst company I have ever dealt with in my life. Don't even try calling as you could be on hold for 2-3 hours (no joke). On today's call, after complaining that I'm on hold for 1h15 min Mr. Eton with provoking sarcasm and attitude asks me if that was the reason for my call, which added to my frustration and anger. My claim has been ongoing for over 6 months !!!!! Can you actually believe it? I am still having to chase this incompetent company to resolve my issue. Never ever again Esure. AVOID AVOID AVOID Reviewed on: 19th April 2023

Avoid!

The only thing good with this company is how low the prices are! Only customer services numbers are 08 which are charged. Impossible To find the phone numbers for the flex! I have to call ensure wait on hold for them ask them to transfer me and the hold time is always over an hour! Someone crashed into our car in middle of night everyone else was payed out in under 2 weeks were currently nearly on month 3 without any information about our car. They give us 5 different courtesy cars nowhere near similar to our car! We have 2L bmw large for a wheelchair we’ve been give a fiat500. Wouldn’t go with company at all Reviewed on: 17th April 2023

Avoid, avoid and avoid

Money hungry cheats, the worst insurer I've ever dealt with! Informed me they would recalculate my premium and refund me money after my claim is closed, but now they're saying this was misinformation and that the premium is correct, although they increased my premium by 110% and a manager confirmed my premium would be calculated for sure. And the claim, 3rd party insurer accepted full responsibility in December 2021, but the claim is still open one year and four months later and esure have provided zero update regarding the claim, not even one letter sent since claim was open. I don't even know my claim number. They have also taken their time to send information to the 3rd party, with the last information requested not sent yet, although it was requested two months ago. I've never written a review in my life, but was obliged to do so, as I've never experienced this kind of service in my life and wanted others to avoid going through the same thing. Trust me when I say..avoid, avoid and avoid!! Reviewed on: 12th April 2023

Do not waste your time or money

Terrible customer service. They showed no compassion or empathy whatsoever when I had my RTC. The call waiting times are dreadful and they were very slow to settle claims. I have been without a car for two months waiting for them to sort it out. They also don’t have a complaints department so I have been reduced to leaving bad reviews everywhere because they have not responded to my complaints and tried to resolve the issue. Reviewed on: 6th April 2023

Good insurance

Had car insurance out with Esure and they are good, only thing is I had to call when it was my renewal ad there was no discount for another year, but once I called they sorted it all out and were very helpful. Reviewed on: 5th April 2023

Appauling!

I used to be with esure and found the customer service very poor and made the mistake of giving them a second chance and took out insurance with them again. What a mistake, 1hr wait time to try and make a small policy change. 25-minute wait to communicate via the online portal and if tried to make the change online via web page it doesn’t work. There service is shocking. I dread to think what would happen if you had to make a claim. In the end I decided cut my losses and cancel my policy and go elsewhere which cost a little more but at least I know I can contact them and that I am properly insured. Don’t believe me? Try them for yourself… You get what you pay for! Reviewed on: 30th March 2023

Terrible

3 hours of going round in circles, being left on hold for 2 hours to just be cut off. All I want is to speak to somebody about my claim, you would think I was trying to get a phone call with the King. 3 hours wasted, absolutely no progress made and now I'm just done. Can't even get through to somebody on their online chat?! Reviewed on: 30th March 2023

I suggest you avoid

Terrible insurance company. Cheap but infamous company. I suggest you avoid. Reviewed on: 29th March 2023

How do they get away with it?

The UK's Ombudsman should take a long, hard look at Esure and its Motor Insurance Division. Reviewed on: 22nd March 2023

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