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esure: Car insurance reviews

Name: Car insurance
Rating: 2.34 (415 reviews)

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2.34

Based on 415 reviews, last reviewed 17th May 2026

200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

19%

10%

65%

Latest highest rating:

5

I’ve had a positive experience with esure car insura... I’ve had a positive experience with esure car insurance. Getting cover was straightforward, the online process was easy to follow, and I found the pri... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

They sent message that they couldn’t collect DD, and... They sent message that they couldn’t collect DD, and when I checked that, they never even attempted to collect it, then you have to pay full amount if... Read more Reviewed on: 17th May 2026

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (415)

Think twice before you choose them.

They might be cheaper than other company but think twice. Had a car accident, someone hit me from the back, they decided not to repair my car but to pay me back. I have to call them every week to send the check, they always say today or tomorrow but they never did. When they say they will call you back they won't. Reviewed on: 29th June 2023

Avoid Esure like the plague

I have found it impossible to speak to someone at Esure about a claim. When you phone them you go from one recorded message to another. When you eventually get through to a live human being, tell them you want the claims department and that under no circumstances to put you through to a recorded message - guess what, they put you through to a recorded message. Esure should not be allowed to operate as an insurance company. I'd give them a minus score if possible. Reviewed on: 27th June 2023

OK unless you need to make a claim!

Unfortunately I needed to make a claim on my car insurance while on holiday 400miles from home. My first call to report the issue was answered promptly, but the next steps weren't made clear, nor the situation regarding support in getting hold of a hire car. Since then, every phone call has kept me on hold for an eternity, and I get passed from one department to another in what appears to be a deliberate game of hoping I'll give up & go away! My car has now been declared a total loss for 14 days and I can't even get through to the "Engineers" to discuss a valuation & settlement. No comms, nothing. Just hours and hours waiting in vain to have someone answer the phone. They don't even let you know how many are in the queue ahead of you. I will avoid both eSure and Sheila's Wheels in future. Reviewed on: 26th June 2023

Absolute shambles

Customer Service is horrendous avoid at all costs Reviewed on: 20th June 2023

Stuff

One of the worst car in show now car insurance I have ever had the stuff haven't got the staff haven't got no Lord knowledge they don't know what they say they don't know what they're doing they put you on hold and next 1 somebody else talking to unsomebody else talking to you I will not recommend anyone not recommend anyone to take the car insurance from usual insurance ever Reviewed on: 17th June 2023

ESURE PROBLEMS

ENSURE WROTE OFF MY CAR AND AGREED A SETTLEMENT AND SENT ME AN EMAIL SAYING THE MONEY IS ON ITS WAY. TWO WEEKS LATER NO MONEY. THEY TOLD ME TO REGISTER THE CAR TO A COMPANY CALLED COPART. I REGISTERED THE CAR IN THAT COMPANY NAME AND THEN PHONED COPART WHO TOLD ME THEY HAVE NO KNOWLEDGE OF THE CAR. ESURE WILL NOT ANSWER MY PHONE CALLS AND WILL NOT ANSWER EMAILS. I NOW HAVE CONTACTED MY MP AND MAY HAVE TO TAKE THE COMPANY TO COURT. YOU HAVE BEEN WARNED Reviewed on: 15th June 2023

Disgusting company to deal with

1 star is to much absolutely disgusting company to deal with don't awnser there phone lines even when you call from 8am apparently there lines are busy. Got cut of and hung up on 2x yesterday trying to speak to someone and this morning everyone's to busy at 8am avoid this company like the plague they lie, they cheat they are absolute scumbags and I'm not even a client. Looking at what paying customers have to say they don't look after them either. I'll be reporting them to the financial ombudsman. 3 yrs I've had a car claim going on and have accepted there offer as they accepted full liability. have they paid me my compensation no. I've had to get enforcement officers involved after the car incident causing me serve mental health issues with the aggressiveness of the crash and there client its like they just want to tourment you some more amd prevent you from moving on with your life. The distress this company is continuing to cause is disgusting.If you get insurance with this company more fool you. Reviewed on: 13th June 2023

Disgusting customer services

never had a claim with over 50 years of driving. But they put up the cost of my policy by over 60% Having been with them for 12 years. Customer service is manned by asian people with no grasp of the english language. I couldnt understand a word of what was being said, so moving to another companyi Reviewed on: 8th June 2023

DO NOT USE THIS COMPANY

Ensure DO NOT USE THIS COMPANY they are corrupt and acting fraudulently, they are putting false information on the CUE database about people's claims so prices can be increased. an absolutely disgusting company who is causing me a lot of misery Reviewed on: 6th June 2023

THE WORST INSURANCE COMPANY

Without doubt the worst insurance company we have ever dealt with!! Not only is it virtually impossible to get through on the phone, the web chat is diabolical! Three times I tried using the web chat only to be told three times no advisor was available even though I used the service within opening hours. To add insult to injury, the chat closed down each time I asked the virtual assistant a question about car claims. More than understandable why Which gave this pathetic organisation the lowest customer service score. When the accident occurred we were told Esure would not recover the car if the police instructed a company to move it. Bear in mind the car is undrivable and blocking a single lane road!!!! What idiot would think it’s okay to refuse recovery and cause mayhem on a public road?!?!?! The agent also suggested the accident would be a knock for knock even though no investigation had been undertaken and even the police office in attendance said he could clearly identify another driver as having caused the accident!!! We then received an email saying the car was a total loss followed by another email saying the car was going to be repaired!!! Can’t then get through on the phone or web chat despite multiple attempts!!! I resort to using Twitter and the Esure representative said she would request an urgent callback from the claims department. Unsurprisingly we have received no call back. I asked the rep for details of the complaints process and department and she point blank refused to give them to me!!! She said I had to wait for the callback before making a complaint - utter rubbish as I’m more than entitled to pursue a complaint based on our experience to date. Quite clearly Twitter Debbie needs urgent training in how to provide great customer service. I will be sharing this complaint far and wide. Absolutely disgusted with the appalling service received. Reviewed on: 4th June 2023

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