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esure: Car insurance reviews

Name: Car insurance
Rating: 1.95 (413 reviews)

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1.95

Based on 413 reviews, last reviewed 27th Mar 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

It is very helpful for customers, any time contact t... It is very helpful for customers, any time contact the customer service Reviewed on: 27th March 2026

Latest lowest rating:

1

The worse car insurance company imaginable The worse car insurance company imaginable , I am surprised they are allowed to operate in the UK, have reported them to the financial ombudsman, woul... Read more Reviewed on: 4th March 2026

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (413)

OK unless you need to make a claim!

Unfortunately I needed to make a claim on my car insurance while on holiday 400miles from home. My first call to report the issue was answered promptly, but the next steps weren't made clear, nor the situation regarding support in getting hold of a hire car. Since then, every phone call has kept me on hold for an eternity, and I get passed from one department to another in what appears to be a deliberate game of hoping I'll give up & go away! My car has now been declared a total loss for 14 days and I can't even get through to the "Engineers" to discuss a valuation & settlement. No comms, nothing. Just hours and hours waiting in vain to have someone answer the phone. They don't even let you know how many are in the queue ahead of you. I will avoid both eSure and Sheila's Wheels in future. Reviewed on: 26th June 2023

Absolute shambles

Customer Service is horrendous avoid at all costs Reviewed on: 20th June 2023

Stuff

One of the worst car in show now car insurance I have ever had the stuff haven't got the staff haven't got no Lord knowledge they don't know what they say they don't know what they're doing they put you on hold and next 1 somebody else talking to unsomebody else talking to you I will not recommend anyone not recommend anyone to take the car insurance from usual insurance ever Reviewed on: 17th June 2023

ESURE PROBLEMS

ENSURE WROTE OFF MY CAR AND AGREED A SETTLEMENT AND SENT ME AN EMAIL SAYING THE MONEY IS ON ITS WAY. TWO WEEKS LATER NO MONEY. THEY TOLD ME TO REGISTER THE CAR TO A COMPANY CALLED COPART. I REGISTERED THE CAR IN THAT COMPANY NAME AND THEN PHONED COPART WHO TOLD ME THEY HAVE NO KNOWLEDGE OF THE CAR. ESURE WILL NOT ANSWER MY PHONE CALLS AND WILL NOT ANSWER EMAILS. I NOW HAVE CONTACTED MY MP AND MAY HAVE TO TAKE THE COMPANY TO COURT. YOU HAVE BEEN WARNED Reviewed on: 15th June 2023

Disgusting company to deal with

1 star is to much absolutely disgusting company to deal with don't awnser there phone lines even when you call from 8am apparently there lines are busy. Got cut of and hung up on 2x yesterday trying to speak to someone and this morning everyone's to busy at 8am avoid this company like the plague they lie, they cheat they are absolute scumbags and I'm not even a client. Looking at what paying customers have to say they don't look after them either. I'll be reporting them to the financial ombudsman. 3 yrs I've had a car claim going on and have accepted there offer as they accepted full liability. have they paid me my compensation no. I've had to get enforcement officers involved after the car incident causing me serve mental health issues with the aggressiveness of the crash and there client its like they just want to tourment you some more amd prevent you from moving on with your life. The distress this company is continuing to cause is disgusting.If you get insurance with this company more fool you. Reviewed on: 13th June 2023

Disgusting customer services

never had a claim with over 50 years of driving. But they put up the cost of my policy by over 60% Having been with them for 12 years. Customer service is manned by asian people with no grasp of the english language. I couldnt understand a word of what was being said, so moving to another companyi Reviewed on: 8th June 2023

DO NOT USE THIS COMPANY

Ensure DO NOT USE THIS COMPANY they are corrupt and acting fraudulently, they are putting false information on the CUE database about people's claims so prices can be increased. an absolutely disgusting company who is causing me a lot of misery Reviewed on: 6th June 2023

THE WORST INSURANCE COMPANY

Without doubt the worst insurance company we have ever dealt with!! Not only is it virtually impossible to get through on the phone, the web chat is diabolical! Three times I tried using the web chat only to be told three times no advisor was available even though I used the service within opening hours. To add insult to injury, the chat closed down each time I asked the virtual assistant a question about car claims. More than understandable why Which gave this pathetic organisation the lowest customer service score. When the accident occurred we were told Esure would not recover the car if the police instructed a company to move it. Bear in mind the car is undrivable and blocking a single lane road!!!! What idiot would think it’s okay to refuse recovery and cause mayhem on a public road?!?!?! The agent also suggested the accident would be a knock for knock even though no investigation had been undertaken and even the police office in attendance said he could clearly identify another driver as having caused the accident!!! We then received an email saying the car was a total loss followed by another email saying the car was going to be repaired!!! Can’t then get through on the phone or web chat despite multiple attempts!!! I resort to using Twitter and the Esure representative said she would request an urgent callback from the claims department. Unsurprisingly we have received no call back. I asked the rep for details of the complaints process and department and she point blank refused to give them to me!!! She said I had to wait for the callback before making a complaint - utter rubbish as I’m more than entitled to pursue a complaint based on our experience to date. Quite clearly Twitter Debbie needs urgent training in how to provide great customer service. I will be sharing this complaint far and wide. Absolutely disgusted with the appalling service received. Reviewed on: 4th June 2023

Reliable

Always reliable and easy to contact when needed. Online account functions are good and reasonable, but could also be enhanced further. Reviewed on: 2nd June 2023

Worst car insurance company I have ever dealt with.

This all started a couple of weeks ago when, luckily I spotted my auto renewal notice. It has nearly doubled since last year.. I am 68. In the past I have been a driving instructor and passed my HGV class 1 last year. in all of my years driving I have never made a claim and my license is clean. My insurance with them is due to expire in two weeks time. I noticed a small crack on my windscreen last night so I thought I would give them a call to see if it would affect my no-claims if it was fixed. After hanging on their phone line for over half an hour I was told that it would affect my no-claims and they made it sound that it was normal. I have been shopping around for a new insurer and haven't found any that agree with that.in other words windscreen claims do not affect no-claims with most other insurers. Reviewed on: 31st May 2023

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