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Iain McRitchie

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Review of the esure, Car insurance:

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Utterly woeful claims service.

This ongoing sage is pathetic - Service utterly woeful This ongoing sage is pathetic. Having just spoken to my insurance Direct line, who could not have been more helpful. So I am now trying to ring Esure as the third party., but they try and avoid phone calls from third parties. Your Driver crashed into me and has admitted so, but the Quantex portal, insurance companies use to communicate though shows you have not read the messages from my insurance company from the 5th / 14th / 18th April and 9th of May 2023. I will be writing to your customer and speaking to the Insurance Ombudsman shortly, if this is not sorted forthwith. I have just received a letter from my insurance company saying your are not taking calls form third parties that I will forwarding to the Ombudsman. Your service is utterly woeful . Date of experience: 12 May 2023 Reviewed on: 12th May 2023

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