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first direct: 1st Account reviews

Name: 1st Account
Rating: 4.69 (1238 reviews)

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4.64

Based on 1,238 reviews, last reviewed 22nd Nov 2024

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Great bank - wonderful staff Great bank - always get to speak to a person in this country - not a call centre abroad and they are so friendly and helpful. Great to have a regular ... Read more Reviewed on: 22nd November 2024

Latest lowest rating:

1

Unethical bank, if you can get past the login screen Been with them on two different occasions and both times same experience. They have the most complicated way to log into their accounts vs any other b... Read more Reviewed on: 7th September 2024

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About this product

First Direct 1st Account is a personal current account with tools and features to support spending, saving, borrowing and budgeting. The account has interest free overdraft options and no fees for spending abroad. At Smart Money People, we collect First Direct 1st Account reviews to help you discover what life as a First Direct customer is really like.

If the First Direct 1st Account sounds like the right current account for you, read our reviews to learn more. Find out how long existing customers have had their accounts. Read about the overdraft options and additional features. Learn about the mobile app, its features and how simple it is to use. All of this and more can be found in our First Direct 1st Account reviews.

Have you got a First Direct 1st Account? Share your experience with others on Smart Money People. Why did you choose this current account and how long have you been using it? Don’t forget to tell us the pros and cons you’ve experienced with the 1st Account and anything else other people would find useful. Would you recommend the account to your family and friends? Do you use the mobile banking app, and if so, what features do you like the most? Write a First Direct 1st Account review today. Together, we can help people like you make better financial decisions.

first direct 1st Account reviews (1238)

Review of the first direct, 1st Account:

Brilliant bank

Excellent customer service and rates Reviewed on: 14th March 2023

Have banked with them for over 30 years

Have banked with them for over 30 years Reviewed on: 15th February 2024

Easy switch and excellent support

Easy switch and excellent support Reviewed on: 15th February 2024

Customer service second to none

Have been with first direct for over 25 years. Their customer service is second to none. If you can't find your answer online, there is someone available on the phone 24/7. Reviewed on: 15th February 2024

Always been helpful when i have had to call them, cu...

Always been helpful when i have had to call them, customer service is just the best. Reviewed on: 15th February 2024

Used FD since it first appeared, great bank.

Used FD since it first appeared. Have not had any problems with it during that time. Easy to contact and both App and online services easy to access and appear to be quite secure Reviewed on: 15th February 2024

Best bank by a country mile

If I ever need to ring for everyday banking, which is rarely because the app is so easy to use, they answer the phone immediately and sort my query promptly I have also rang customer relations dept to praise thd way their team work They were also excellent in every way Reviewed on: 15th February 2024

Customer service is excellent.

Customer service is excellent. The app might provide all the functionality of other providers but that is made up for by the quick response and excellent service whenever you contact customer support Reviewed on: 15th February 2024

Easy to use app, great customer service via the phone

Easy to use app, great customer service via the phone Reviewed on: 15th February 2024

Very good account, easy to open and maintain.

Very good account, easy to open and maintain. Excellent customer service Reviewed on: 15th February 2024

Decent experience

Decent experience opening an account with them, the app seems to have good functionality and there are some competitive rewards for sticking around. Reviewed on: 15th February 2024

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