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first direct: 1st Account reviews

Name: 1st Account
Rating: 4.69 (1240 reviews)

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4.64

Based on 1,240 reviews, last reviewed 28th Nov 2024

10% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

UK call centres, very knowledgeable and polite. UK call centres, very knowledgeable and polite. The best by far. Reviewed on: 28th November 2024

Latest lowest rating:

1

Unethical bank, if you can get past the login screen Been with them on two different occasions and both times same experience. They have the most complicated way to log into their accounts vs any other b... Read more Reviewed on: 7th September 2024

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About this product

First Direct 1st Account is a personal current account with tools and features to support spending, saving, borrowing and budgeting. The account has interest free overdraft options and no fees for spending abroad. At Smart Money People, we collect First Direct 1st Account reviews to help you discover what life as a First Direct customer is really like.

If the First Direct 1st Account sounds like the right current account for you, read our reviews to learn more. Find out how long existing customers have had their accounts. Read about the overdraft options and additional features. Learn about the mobile app, its features and how simple it is to use. All of this and more can be found in our First Direct 1st Account reviews.

Have you got a First Direct 1st Account? Share your experience with others on Smart Money People. Why did you choose this current account and how long have you been using it? Don’t forget to tell us the pros and cons you’ve experienced with the 1st Account and anything else other people would find useful. Would you recommend the account to your family and friends? Do you use the mobile banking app, and if so, what features do you like the most? Write a First Direct 1st Account review today. Together, we can help people like you make better financial decisions.

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first direct 1st Account reviews (1240)

excellent customer service

Good service, easy to navigate website, great loan rates. Easy to apply for services. Reviewed on: 17th November 2016

Excellent for telephone contact

Always a pleasant experience dealing with this bank via phone as the operators are well trained in getting to your reason for the call quickly and expediting the transaction efficiently. Reviewed on: 17th November 2016

GREAT

no hassle account, great for everyday banking. I would definitely recommend it to anyone looking for a new account Reviewed on: 16th November 2016

First Direct - total boss

Great bank, I've been with them for years. UK call centres, never any delays and good secure online banking Reviewed on: 16th November 2016

Best Current Account I've Ever Had

I love this account and bank. They're so easy to contact on the phone- no pressing number options or queues. The online banking and app are great and user friendly. The overdraft is a bargain. The bonus on sign up is brilliant too. I have stayed with them for a few years now and have no intention of leaving. I have found my forever bank! Reviewed on: 15th November 2016

Great reliable service, solid security and great online features

Very pleased with the reliable service Reviewed on: 14th November 2016

Customer service

There are no complicated options to navigate your way through. You can speak to someone very quickly. Staff knowledge is excellent. Good old fashioned customer service underpinned by the ever elusive "common sense". Reviewed on: 14th November 2016

Great banking

great company, very helpful, very friendly Reviewed on: 14th November 2016

Very good service

On the whole I am very impressed with First Direct. They have been very helpful and always on the end of the phone if needed with call centres in the UK. I have never had to wait long in a queue and they have all been extremely polite. Although the website and mobile app aren't as intuitive as my last bank was it's easy enough to navigate and everything you need is there, albeit not as immediately visible as I would like. Reviewed on: 14th November 2016

Always a pleasure to deal with

Always go the extra mile to help Reviewed on: 14th November 2016

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