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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1313 reviews)

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4.67

Based on 1,312 reviews, last reviewed 18th Mar 2025

725% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Top account, excellent cash incentive ve to switc... Brilliant account, excellent cash incentive to switch and was really easy to set up account. The App is really easy to use and fast. Also offers a rea... Read more Reviewed on: 16th March 2025

Latest lowest rating:

1

Beware when using FD credit card! Beware when using FD credit card!!!!! They are unhelpful if you report a fraudulent transaction on their credit card. Reported a fraudulent transactio... Read more Reviewed on: 18th March 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1313)

Review of the first direct, Current Account:

great service and accessible

switching process was very smooth, staff are very friendly overall very efficient Reviewed on: 18th December 2016

Long term first direct devotee!

I've had my current account with first direct for about 30 years now (it was via post initially!) and they've consistently been at the cutting edge of customer service and technological advances in banking for all of that time now. Their excellent customer service (I believe) recognised that I was not making sensible financial decisions around 20 years ago, and gently encouraged me out of my circle of credit card abuse and debt, to the point where I haven't been overdrawn on my current account for around 12 years now! I genuinely love the brand, and will not change my current account to anyone else, no matter what the incentive! Reviewed on: 24th May 2024

Bank Account with Excellent Customer Service!

In the modern age of Bank Accounts the 1st Account provides superb Customer Service via phone or in App or Online Chat. Cannot fault it and my wife is equally impressed now She also has the account. Will always highly recommend to family and friends. Reviewed on: 24th May 2024

easy to use app and great customer service

easy to use app and great customer service Reviewed on: 24th May 2024

Great security, good service at all times

Great security, good service at all times Reviewed on: 24th May 2024

When I first opened an account I had several hiccups...

When I first opened an account I had several hiccups during the familiarisation process. The customer service agents were unfailingly patient and focused and guided me through the process in a very clear and friendly way. Reviewed on: 24th May 2024

Easy to use App and good customer service

Easy to use App and good customer service. So useful to be able to pay cheques in using the App too! Reviewed on: 24th May 2024

Good but getting tired

I've been with First Direct for many many years - shortly after they first started as an innovative telephone banking service. They have been solid and offer good service, but I feel that they are getting tired. The new wave of challenger banks do things slicker and offer better deals too. Reviewed on: 24th May 2024

Great customer service, wouldn’t switch purely becau...

Great customer service, wouldn’t switch purely because they are so responsive whenever I have an issue. Great app too and I always use their 7% saver account. Would like the ability to create savings pots like you can with Monzo. Reviewed on: 24th May 2024

Great Customer Services

Customer services answer the phone quickly from a UK service centre and always helpful and able to solve queries quickly. Reviewed on: 24th May 2024

The best banking app I have used - so simple and wel...

The best banking app I have used - so simple and well laid out Reviewed on: 24th May 2024

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