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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1311 reviews)

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4.69

Based on 1,311 reviews, last reviewed 16th Mar 2025

725% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Top account, excellent cash incentive ve to switc... Brilliant account, excellent cash incentive to switch and was really easy to set up account. The App is really easy to use and fast. Also offers a rea... Read more Reviewed on: 16th March 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1311)

Review of the first direct, Current Account:

great service and accessible

switching process was very smooth, staff are very friendly overall very efficient Reviewed on: 18th December 2016

easy to use app and great customer service

easy to use app and great customer service Reviewed on: 24th May 2024

Great security, good service at all times

Great security, good service at all times Reviewed on: 24th May 2024

When I first opened an account I had several hiccups...

When I first opened an account I had several hiccups during the familiarisation process. The customer service agents were unfailingly patient and focused and guided me through the process in a very clear and friendly way. Reviewed on: 24th May 2024

Easy to use App and good customer service

Easy to use App and good customer service. So useful to be able to pay cheques in using the App too! Reviewed on: 24th May 2024

Good but getting tired

I've been with First Direct for many many years - shortly after they first started as an innovative telephone banking service. They have been solid and offer good service, but I feel that they are getting tired. The new wave of challenger banks do things slicker and offer better deals too. Reviewed on: 24th May 2024

Great customer service, wouldn’t switch purely becau...

Great customer service, wouldn’t switch purely because they are so responsive whenever I have an issue. Great app too and I always use their 7% saver account. Would like the ability to create savings pots like you can with Monzo. Reviewed on: 24th May 2024

Great Customer Services

Customer services answer the phone quickly from a UK service centre and always helpful and able to solve queries quickly. Reviewed on: 24th May 2024

The best banking app I have used - so simple and wel...

The best banking app I have used - so simple and well laid out Reviewed on: 24th May 2024

Always able to talk to a polite, helpful professiona...

Always able to talk to a polite, helpful professional in a reasonable time frame. Whatever the issue they've found a way to resolve it fairly and quickly. We ve been customers for o er a decade and have never been let down. Reviewed on: 24th May 2024

First Direct - Best customer service

I've been a customer with First Direct for almost thirty years. I've stayed with them because of their excellent customer service. When you call them, the phone is answered immediately and your query dealt with quickly and efficiently. The customer service agent is always polite, professional and, above all, human. Reviewed on: 24th May 2024

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