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first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1250 reviews)

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4.64

Based on 1,250 reviews, last reviewed 21st Feb 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

First direct current account I first switched to first direct just over a year ago and have since found it to be a great platform. The switching bonus was nice but the platform it... Read more Reviewed on: 21st February 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1250)

Review of the first direct, Current Account:

Accessible, efficient, responsive

I have had my current account with First Direct for over ten years now and have never had any issues or problems with the administration of it or in accessing customer services. It’s a 24 hour a day, 365 days a year operation that is efficient and responsive. Reviewed on: 17th January 2022

Great customer service

Always fantastic customer service. Would not use any other bank for my main banking needs. Reviewed on: 7th April 2023

Easy switch

Was very easy to switch from my old current account. I received £175 to switch. Was able to open a 7% regular saver account and a gold credit card with 17 months 0%. Reviewed on: 7th April 2023

1st class

Great account, love the ease of use. Reviewed on: 7th April 2023

Best bank out there

Great customer service team, no lengthy queues on the phone, issues always sorted quickly. Reviewed on: 7th April 2023

Valued Customer

Always feel like a valued customer and the service I receive whenever I call is fantastic and friendly. Reviewed on: 6th April 2023

Very good service

I have banked with first direct for over 25 years they have been very professional Reviewed on: 5th April 2023

Brilliant!

New current account customer at First Direct and am very impressed so far with easy to understand emails, letters and app. Reviewed on: 5th April 2023

Great bank

Brilliant app, great bank. Really good customer service Reviewed on: 5th April 2023

Great online banking experience

This has been a revelation and I’m really glad I took a chance on online banking. It’s really easy to use and I can do everything through an app on my phone. Reviewed on: 5th April 2023

Very easy to use

First direct is a true online and phone bank, something which makes banking with them so easy. I could even pay a very large amount into another account over the phone! Debit card security has also impressed me: I've been using first direct for more than 10 years and it never got hacked whereas my card with another bank, which I rarely use, has been hacked twice. Reviewed on: 4th April 2023

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