Smart Money People Logo
Share this page
Link copied

first direct: Current Account reviews

View other first direct products
4.63
Based on 1,242 reviews, last reviewed 24th Dec 2024
42% decrease in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

Very happy and wouldn’t switch I have a joint current account with First Direct and have been very happy with it. We initially got a switching offer to open the account but I wouldn... Read more Reviewed on: 6th December 2024
Gwen S's avatar
Gwen S

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024
Crane's avatar
Crane
Read all reviews Write a review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

Review first direct: Current Account now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

first direct Current Account reviews (1242)

Great bank

5
Excellent customer service and secure online banking Reviewed on: 9th April 2023
Maria Kilcoyne's avatar
Maria Kilcoyne

Trouble free banking

5
Been with first direct since telephone banking days. Never had am issue with them just great service. Reviewed on: 8th April 2023
Silentp 's avatar
Silentp

Great customer service

5
Always fantastic customer service. Would not use any other bank for my main banking needs. Reviewed on: 7th April 2023
David Edge's avatar
David Edge

Easy switch

5
Was very easy to switch from my old current account. I received £175 to switch. Was able to open a 7% regular saver account and a gold credit card with 17 months 0%. Reviewed on: 7th April 2023
Rebekah Mason's avatar
Rebekah Mason

1st class

5
Great account, love the ease of use. Reviewed on: 7th April 2023
Adrian's avatar
Adrian

Best bank out there

5
Great customer service team, no lengthy queues on the phone, issues always sorted quickly. Reviewed on: 7th April 2023
Corrine's avatar
Corrine

Valued Customer

5
Always feel like a valued customer and the service I receive whenever I call is fantastic and friendly. Reviewed on: 6th April 2023
Amy Dean's avatar
Amy Dean

Very good service

5
I have banked with first direct for over 25 years they have been very professional Reviewed on: 5th April 2023
Mike Clarke's avatar
Mike Clarke

Brilliant!

5
New current account customer at First Direct and am very impressed so far with easy to understand emails, letters and app. Reviewed on: 5th April 2023
Lina Farrant's avatar
Lina Farrant

Great bank

5
Brilliant app, great bank. Really good customer service Reviewed on: 5th April 2023
Damian's avatar
Damian

Do you have a different first direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

There's still more to see!

first direct has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill