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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1355 reviews)

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4.69

Based on 1,355 reviews, last reviewed 21st Jun 2025

46% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Great bank! Great customer service, 24 hours a day, any issues are always dealt with promptly. Would be good if the current account paid interest as well. Reviewed on: 21st June 2025

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

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first direct Current Account reviews (1355)

Great Customer Services

Customer services answer the phone quickly from a UK service centre and always helpful and able to solve queries quickly. Reviewed on: 24th May 2024

The best banking app I have used - so simple and wel...

The best banking app I have used - so simple and well laid out Reviewed on: 24th May 2024

Always able to talk to a polite, helpful professiona...

Always able to talk to a polite, helpful professional in a reasonable time frame. Whatever the issue they've found a way to resolve it fairly and quickly. We ve been customers for o er a decade and have never been let down. Reviewed on: 24th May 2024

First Direct - Best customer service

I've been a customer with First Direct for almost thirty years. I've stayed with them because of their excellent customer service. When you call them, the phone is answered immediately and your query dealt with quickly and efficiently. The customer service agent is always polite, professional and, above all, human. Reviewed on: 24th May 2024

first direct review (SAHDP)

Been with them for well over 30 years. Apart from a bad wobble a few years back when they made a bad mistake regarding customer service they continue to deliver a solid service. Reviewed on: 24th May 2024

Good all round bank

Quick to get in touch with customer services and they are very proactive in helping. Reviewed on: 24th May 2024

Friendly, helpful and highly efficient advisers.

Friendly, helpful and highly efficient advisers. Never put through to a convoluted automated service, always put through rapidly to a human operator on the rare occasion required. Almost all queries and banking conducted via their user-friendly app. Reviewed on: 24th May 2024

A bank that puts customers first

They answer the phone quickly, without convoluted menus and a real person, well informed and friendly helps you. The products are decent too. It’s what a modern bank should be like - customer focused. Reviewed on: 24th May 2024

customer service.

Great customer service. Professional and friendly. Always efficient and helpful. All the staff at the call centre are equally excellent. Never kept waiting Reviewed on: 23rd May 2024

Superb customer service, excellent app, the perfect...

Superb customer service, excellent app, the perfect bank! I can do everything I need to do via the app and their approach is fantastic. Every customer service agent I have ever spoken to has been excellent. Reviewed on: 15th April 2024

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