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first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1279 reviews)

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4.66

Based on 1,279 reviews, last reviewed 26th Feb 2025

375% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Great accessibility and very user friendly Great accessibility and very user friendly Reviewed on: 26th February 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1279)

Review of the first direct, Current Account:

Great bank

I have never had any issues with First Direct bank. Their app works good, as does their online banking service. Reviewed on: 21st January 2022

great company

ive been so pleased with first direct since i switched banks - you cant fault their cusrtomer service, they alwas reply swiftly in the app and theres no lengthy wait times ifyou call up. Reviewed on: 2nd June 2023

Consitently good performance.

First Direct almost always excel at customer service. Their staff are knowledgeable, friendly and helpful. The odd problem is resolved quickly and without fuss. Reviewed on: 2nd June 2023

Reliable and fair

Long term customer who feels the comoany is reliable fair and clear. Uk call centres with real people in real places. Reviewed on: 2nd June 2023

Good service bad Ap'

Always had generally good service. But Ap' not compatible with online banking. Reviewed on: 1st June 2023

Interest rates

Been with this bank for over 30 years but their interest rate is very low. High street banks in general have very low interest rates far lower than what they actually are. I will be switching to an online account as their rates are very good indeed. Reviewed on: 1st June 2023

Great service, no hassle

Does what it says on the tin. Great account, never any hassle. Reviewed on: 1st June 2023

Very satisfied

I've been using first direct for a few years now and I'm totally satisfied with their service. Reviewed on: 1st June 2023

Market leader.

Exceptional bank..Outstanding service provided over three decades for me personally. Reviewed on: 1st June 2023

Consistently first rate

Been a customer for 25 years. Despite incentives to switch, I've never felt the need. Consistently first rate telephone and internet banking. It's how banking should be. Only gripe is that they could reward loyalty rather than bribing new customers to join with their cash incentive (ie pay better interest on savings. The regular saver is just a headline grabber!). Just don't keep large balances with them and enjoy the service. Reviewed on: 31st May 2023

Excellent customer service

First direct have excellent customer service and their app is very easy to use. Reviewed on: 31st May 2023

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