Write a review

first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1248 reviews)

View other first direct products

4.65

Based on 1,248 reviews, last reviewed 5th Feb 2025

8% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Brilliant bank been with them since midland bank end... Brilliant bank been with them since midland bank ended- fabulous service and great app Reviewed on: 5th February 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

Read all reviews See your review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1248)

Review of the first direct, Current Account:

Good reliable sevice

I have banked with first direct for at lest 20 years with no problems Reviewed on: 7th November 2017

Does the job. No hassle.

It works. Good app, website and phone service. Does what you want. What more do you want? Reviewed on: 3rd April 2023

Simple and effective

Just a great back with great products and no nonsense. The app is great and I've never had an issue in the eight years I've banked with them. Reviewed on: 3rd April 2023

Brilliant company

Firstdirect have the best savings account with added interest and excellent cashback deals for switching banks. Reviewed on: 3rd April 2023

Should be easier

I have been with FD almost since inception ands whilst not being trouble free most issues have been sorted quickly and amicably. General banking experience has to be five stars but FD is let down by it's Ap' and online banking interface. Ap' is somewhat limited and the online Log-in is so complex rendering it useless to me. But the phone banking is as good as ever. Reviewed on: 3rd April 2023

Excellent service

Very polite customer representatives Reviewed on: 31st March 2023

Good app and good interest

Good app and offer good interest on savers Reviewed on: 30th March 2023

Great customer service

Rang various times with various queries - always a really personable approach, no job to big or small. Really helpful, never put on hold for hours on end. Would highly recommend. Reviewed on: 30th March 2023

Safe money

FD has great site security which, paired with your mobile app makes accessing your funds easy but secure. Reviewed on: 30th March 2023

Great service

Have never had any issues, every time I phone they could not be more helpful Reviewed on: 30th March 2023

Good bank

Easy to use app and good customer service. Reviewed on: 30th March 2023

Do you have a different first direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Essential Current Account
from Virgin Money 2.87 from 138 reviews
FlexBasic
from Nationwide 4.41 from 102 reviews
Student Current Account
from The Co-operative Bank 4.13 from 8 reviews

There's still more to see!

first direct has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub