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first direct: Current Account reviews

Name: Current Account
Rating: 4.71 (1425 reviews)

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4.71

Based on 1,425 reviews, last reviewed 24th Feb 2026

6100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Always there when I need them Always there when I need them, I recently had my card skimmed while on holiday and had numerous fraudulent transactions made - thankfully notification... Read more Reviewed on: 24th February 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1425)

As good as it gets

I wouldn’t swap current accounts as I’m getting a good service Reviewed on: 28th May 2024

Friendly and efficient call centre staff.

Friendly and efficient call centre staff. Communications are easy to read and helpful. Reviewed on: 28th May 2024

Customer service

Excellent customer service. Phone was answered quickly and advisor was able to answer my query immediately. Phone call and communication was clear and concise. Reviewed on: 25th May 2024

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

Great Bank poor Web access.

In over 26 years it has not been trouble free, but any issue's have been sorted quickly and amicably. Only downside for me is the inability yo use online banking if you have the Ap' Reviewed on: 24th May 2024

very good phone staff, app is great, but the app doe...

very good phone staff, app is great, but the app doesn't let you auto pay off your credit card you have to type in a "pay new business" payee but doesn't tell you what ref to put in very annoying need to contact fd..... why if i signed up for a credit card via its app can't i transfer funds from one account to the credit card. Reviewed on: 24th May 2024

Great customer service

I've had a 1st account for many years and find it easy to use, with great customer service. Reviewed on: 24th May 2024

really pleased to have signed up to first direct.

really pleased to have signed up to first direct. excellent customer service, you hear back very quickly on live chat and they always answer the phone quickly. Reviewed on: 24th May 2024

Never had a problem (to date).

Never had a problem (to date). Unlike my previous banks. Reviewed on: 24th May 2024

A very friendly bank

A very friendly bank with fabulous customer service reps who answer the phone and are so polite. I always get help with any issue and have never had any problems. Reviewed on: 24th May 2024

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