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first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1247 reviews)

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4.64

Based on 1,247 reviews, last reviewed 31st Jan 2025

17% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Great bank for daily use. Great bank for daily use. Great customer service who still use UK staff. Great to ring for any information or sort out an issue. Good products availab... Read more Reviewed on: 31st January 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1247)

Review of the first direct, Current Account:

Good service bad Ap'

Always had generally good service. But Ap' not compatible with online banking. Reviewed on: 1st June 2023

Brilliant company

Firstdirect have the best savings account with added interest and excellent cashback deals for switching banks. Reviewed on: 3rd April 2023

Should be easier

I have been with FD almost since inception ands whilst not being trouble free most issues have been sorted quickly and amicably. General banking experience has to be five stars but FD is let down by it's Ap' and online banking interface. Ap' is somewhat limited and the online Log-in is so complex rendering it useless to me. But the phone banking is as good as ever. Reviewed on: 3rd April 2023

Excellent service

Very polite customer representatives Reviewed on: 31st March 2023

Good app and good interest

Good app and offer good interest on savers Reviewed on: 30th March 2023

Great customer service

Rang various times with various queries - always a really personable approach, no job to big or small. Really helpful, never put on hold for hours on end. Would highly recommend. Reviewed on: 30th March 2023

Safe money

FD has great site security which, paired with your mobile app makes accessing your funds easy but secure. Reviewed on: 30th March 2023

Great service

Have never had any issues, every time I phone they could not be more helpful Reviewed on: 30th March 2023

Good bank

Easy to use app and good customer service. Reviewed on: 30th March 2023

Great service

Consistently great service! The products could be better, but as a regular bank account it does the job. Reviewed on: 30th March 2023

Quick and responsive

Been a customer for years and have never had issues. Fraud alerts and security are great. Reviewed on: 30th March 2023

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first direct: Current Account reviews

17% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

first direct Current Account reviews (1247)

Good service bad Ap'

Brilliant company

Should be easier

Excellent service

Good app and good interest

Great customer service

Safe money

Great service

Good bank

Great service

Quick and responsive

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