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first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1249 reviews)

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4.64

Based on 1,249 reviews, last reviewed 17th Feb 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

4

App is a bit dated but great overall App is a bit dated and they’ve only recently added modern features like push notifications but works well as a bank and customer service is always exc... Read more Reviewed on: 17th February 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1249)

Review of the first direct, Current Account:

ATM swallowed my £100 and First Direct refuses to re...

ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

Excellent service

So easy to speak to someone if any problems. Fast to respond. Great app. Reviewed on: 16th March 2023

Great bank

Readily available for advice or issues. Friendly and helpful UK based Reviewed on: 16th March 2023

Excellent customer service

Always first class engagement and an excellent App Reviewed on: 16th March 2023

Current

Excellent 24hr bank service, lots of other products Reviewed on: 16th March 2023

Excellent service, quick response

I always get the answers I am looking for and always speak to an actual person in a very short time. Reviewed on: 16th March 2023

Great customer support

Always on hand to help over the phone. Reliable app. Just feels a little behind in offering the best easy access rates and smart banking features. But those are secondary to the stability and reliability of the products they offer and easy access to support at any time of day. Reviewed on: 16th March 2023

Passed it's best

Good customer service used to compensate for poor rates. However, both are now poor. Reviewed on: 16th March 2023

Long term customer

Always a person on the end of the phone when you need them and you can do just about anything in the app apart from pay money in, cheques you can. Reviewed on: 16th March 2023

Excellent customer Service

First Direct have UK based call centres. They are really helpful and friendly. Reviewed on: 16th March 2023

Not the new kid on the block anymore

I've been a customer with First Direct since it started in the 90's. I chose it because it was innovative and forward thinking and very different back then. Today in 2023, things are different, there are new banks and offerings with 21st century technology that are more innovative than First Direct. I have toyed now for a couple of years to switch my main account, as I manage everything online, rarely speak to the bank and to be honest don't need to be told they have the best customer service. The reason for staying, is stability, however I don't use my main account for daily spend, I transfer money to other offerings that provide me cash back, incentives and don't charge me for foreign transactions. What I would rather First Direct focus on is their marketing campaigns to me, because I don't think I am their demographic they want to attract any more. They know I am a man in my 50's, they know my spending habits etc. so why send me things that are totally irrelevant! I would prefer they use their thirty years of data they have on me and demonstrate they do have products and solutions that I might be interested in. So First Direct, my question to you is, do you want to keep your loyal customers that have banked with you for nearly thirty years because it doesn't look that way. Reviewed on: 16th March 2023

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