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first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1248 reviews)

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4.64

Based on 1,248 reviews, last reviewed 5th Feb 2025

8% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Brilliant bank been with them since midland bank end... Brilliant bank been with them since midland bank ended- fabulous service and great app Reviewed on: 5th February 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1248)

Review of the first direct, Current Account:

Good service bad Ap'

Always had generally good service. But Ap' not compatible with online banking. Reviewed on: 1st June 2023

Good product and service

The product has always been good and customer service is best in class Reviewed on: 10th March 2023

Great customer service/app

Been with FD for a decade and am always impressed with their customer service, have never been on hold when calling. Nice clean app, easy to understand. Reviewed on: 10th March 2023

Wonderful Customer Service

I have been with first direct for many years and although I have hardly ever had issues, when I have needed assistance (normally because I've forgotten a password!), they have been really helpful and friendly on the phone. I love that cheques can be paid into the account by taking a photo and their process for adding a new credit card was simple and smooth. Reviewed on: 10th March 2023

Excellent all round

Always excellent customer service and I avoid excessive overdraft charges easily through their texting service. I love this bank. Reviewed on: 10th March 2023

Easiest and safest bank

No automated service always great customer service and the best online security Reviewed on: 10th March 2023

A good bank to deal with

Good customer service and they’re doing more than others to help out right now Reviewed on: 10th March 2023

First Direct are brilliant!

Very efficient, and it’s possible to phone 24 hours a day, and speak to a person ! Wonderful customer service - highly recommended. Reviewed on: 10th March 2023

Amazing people!

I joined First Direct a few years ago & now I’d never move! Customer care & service are second to none! Reviewed on: 10th March 2023

Original Internet & telephone banking

First Direct - manage it easily online or ring for friendly help if required. Always received great help on phone calls, and answered by someone you can understand. Reviewed on: 9th March 2023

First Rate

This online banking company offers excellent rates for current accounts and also for savings. It's customers services are second to none. Reviewed on: 9th March 2023

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