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first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1249 reviews)

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4.64

Based on 1,249 reviews, last reviewed 17th Feb 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

4

App is a bit dated but great overall App is a bit dated and they’ve only recently added modern features like push notifications but works well as a bank and customer service is always exc... Read more Reviewed on: 17th February 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1249)

Review of the first direct, Current Account:

easy to use

i find their online banking very easy to use and means in dont have to contact them very often Reviewed on: 27th April 2020

First Direct

Great account, fab service and clear communication Reviewed on: 27th February 2023

fantastic

easy to use interface, no frill but best banking experience Reviewed on: 27th February 2023

Best Bank I have ever used

Since I transferred to this Bank I have been very well treated Reviewed on: 26th February 2023

Already recommended to family

The process for opening a new current & savings acct, along with mobile and online was incredibly slick and efficient. Having phoned the call centre once, the call was answered quickly and my query handed efficiently and professionally, with no hassle. Reviewed on: 25th February 2023

Poor

Whoever i speak to doesn't seem to have a clue. A simple query about deactivating the app so I can set it up on a new device took 11 minutes. The person I spoke to had me on hold for about 6 minutes then started reading from what sounded like a script. They didn't listen to what I had asked Reviewed on: 25th February 2023

Great, Easy to use account

Straightforward, easy to use, both online and in the app. Reviewed on: 24th February 2023

Best bank

Best banking experience I've ever had, great products, offers and customer service Reviewed on: 23rd February 2023

Best bank

Best bank by miles.. Easy to use Reviewed on: 20th February 2023

Great, simple, easy account to use

Used the current account switching service to open it - no issues. Great customer service via phone, responsive and personable. Simple app with no frills. Reviewed on: 20th February 2023

Simple, straightforward mobile banking

First Direct keep my custom because it's so easy to use the mobile banking app. Reviewed on: 20th February 2023

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first direct: Current Account reviews

No new 5 star reviews

No new 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

first direct Current Account reviews (1249)

easy to use

First Direct

fantastic

Best Bank I have ever used

Already recommended to family

Poor

Great, Easy to use account

Best bank

Best bank

Great, simple, easy account to use

Simple, straightforward mobile banking

Do you have a different first direct product?

There's still more to see!

Join Smart Money People

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