Rob's community profile page - Smart Money People

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Rob

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Review of the first direct, Current Account:

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Already recommended to family

The process for opening a new current & savings acct, along with mobile and online was incredibly slick and efficient. Having phoned the call centre once, the call was answered quickly and my query handed efficiently and professionally, with no hassle. Reviewed on: 25th February 2023

Review of the NatWest Group - Cora, Digital Assistant:

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Hopeless

The website help pages say Cora is available 24/7, and available on the bottom right of the page - it wasnt. It says you can login to Digital Banking, and select Need Help - Need Help isnt present. When i do finally get to Cora via my mobile app, it cant answer my question, so says it will connect me to a colleague. Over an hour later, no reply. No instructions what to do, should I sit and wait? If I come out the app, will i lose the chat? Who knows, I guess Cora assumes you know what to do so doesnt feel the need to tell you. I tried directing my question to the call centre, they cant answer it. If this constitutes an Innovation of the Year, shame on you innovators. Reviewed on: 25th February 2023

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