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first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1250 reviews)

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4.64

Based on 1,250 reviews, last reviewed 21st Feb 2025

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

First direct current account I first switched to first direct just over a year ago and have since found it to be a great platform. The switching bonus was nice but the platform it... Read more Reviewed on: 21st February 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1250)

Review of the first direct, Current Account:

Personal service; so rare these days

Unfailingly helpful if I need to phone them, patient when dealing with technical queries, flexible and personal. Reviewed on: 21st January 2022

Easy to use account

I’ve had an account for many years and never needed to go elsewhere, perfect for my needs Reviewed on: 8th February 2023

Great company

Great company. Easy to interact with. Simple to use app and easy to transfer money etc. Reviewed on: 8th February 2023

Best Bank Ever

Amazing Customer Service Treated as humans and not as robots Reviewed on: 8th February 2023

Solid, steady and one foot in the past

The first direct 1st Account is a solid, stable and reliable bank account from a company which many will not recognise, but which is very firmly rooted in our minds, as a child company of HSBC - one of Britain's finest financial triumphs. Reviewed on: 7th February 2023

Great customer service

I've banked with first direct for 26 years and in that time their service has been excellent. I believe that they still provide a great service and even though I readily change financial services products I have no intention of moving my main bank accounts away from them. Reviewed on: 7th February 2023

Great all round

Great Bank with excellent customer service Reviewed on: 3rd February 2023

Great service

Efficient, easy and contactable at all times. Just what you want from a bank. Reviewed on: 2nd February 2023

GREAT SERVICE.

Such a user-friendly bank. A pleasure to deal with. Reviewed on: 2nd February 2023

Wonderful Bank

Great customer service. Always answer phone quickly. Have good knowledge Reviewed on: 2nd February 2023

Easy and friendly

Easy to navigate app and good website. Customer service is exceptional Reviewed on: 1st February 2023

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