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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1341 reviews)

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4.69

Based on 1,341 reviews, last reviewed 18th Apr 2025

1229% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

A banking relationship worth having! I’ve been a first direct customer for around 30 years and have always enjoyed being a customer. It’s not that things have never gone wrong during this... Read more Reviewed on: 18th April 2025

Latest lowest rating:

1

Beware when using FD credit card! Beware when using FD credit card!!!!! They are unhelpful if you report a fraudulent transaction on their credit card. Reported a fraudulent transactio... Read more Reviewed on: 18th March 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1341)

Review of the first direct, Current Account:

Simple

Easy to use website and app, really helpful and genuinely friendly staff when I have had to contact them. Reviewed on: 21st November 2017

Top account, excellent cash incentive ve to switc...

Brilliant account, excellent cash incentive to switch and was really easy to set up account. The App is really easy to use and fast. Also offers a really good regular saver. Great bank and would recommend it. Reviewed on: 16th March 2025

Easy to switch and best bank account with good interest

Easy to switch and best bank account with good interest Reviewed on: 11th March 2025

Always available to help. Wouldn’t bank anywhere else.

I always get to speak to a person when I call. Staff are always very helpful. I never have to wait on hold. I wouldn’t bank with anyone else. Never had any issues whilst banking with First Direct and I’ve been with them for years. Reviewed on: 10th March 2025

Excellent Bank

Never had any problems whatsoever with this Bank, even when a person hacked my email and purchased items they noticed before myself and stopped the transaction. Reviewed on: 7th March 2025

I had an awful experience with Santander and stuck w...

I had an awful experience with Santander and stuck with them best decision to switch FD excellent. Reviewed on: 7th March 2025

The First Direct Go Above and Beyond

The First Direct customer support go above and beyond to help their customers and will answer the phone usually within a minute of calling which is excellent when you have a busy schedule and need to get a problem resolved. Reviewed on: 7th March 2025

The customer service team are always really helpful

The customer service team are always really helpful Reviewed on: 7th March 2025

Good at chasing up when you have problems

Good at chasing up when you have problems Reviewed on: 6th March 2025

No waiting

If you need to speak to an agent the call is answered straight away. No options to press. Friendly staff and very knowledgeable. Reviewed on: 6th March 2025

All-round excellence

Very efficient, good customer service, well designed app, excellent rate on linked regular saver account Reviewed on: 6th March 2025

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