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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1333 reviews)

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4.68

Based on 1,333 reviews, last reviewed 3rd Apr 2025

1143% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Excellent. Excellent. Easy to use online banking, supported by friendly, efficient 24/7 phone banking. I have been with First direct for years and have never had... Read more Reviewed on: 3rd April 2025

Latest lowest rating:

1

Beware when using FD credit card! Beware when using FD credit card!!!!! They are unhelpful if you report a fraudulent transaction on their credit card. Reported a fraudulent transactio... Read more Reviewed on: 18th March 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1333)

Review of the first direct, Current Account:

Great online bank

Hassle free banking. Easy to use App. No issues except no interest on current account. Reviewed on: 16th March 2023

No waiting

If you need to speak to an agent the call is answered straight away. No options to press. Friendly staff and very knowledgeable. Reviewed on: 6th March 2025

All-round excellence

Very efficient, good customer service, well designed app, excellent rate on linked regular saver account Reviewed on: 6th March 2025

First Direct. Amazing customer service.

Amazing customer service. Good communication and great banking app. Reviewed on: 6th March 2025

Everything runs smoothly with no mistakes.

Everything runs smoothly with no mistakes. Can speak to them easily by phone. Reviewed on: 2nd March 2025

Great bank, easy to use app

Really good bank, very good customer service and great over draft options Reviewed on: 1st March 2025

Good customer service, especially telephone support

Good customer service, especially telephone support Reviewed on: 1st March 2025

I have always had a great experience with first direct.

I have always had a great experience with first direct. Great customer service and friendly staff. Online banking is simple straight forward and unlike the alerts you get . Reviewed on: 28th February 2025

Switch to first direct!

I was amazed how easy first direct made it to switch from my old bank account. The service was amazing Reviewed on: 27th February 2025

Love First Direct .

Love First Direct . Get through to a human being very quick when you phone up . When we were scammed the fraud team were very good and sorted it out Reviewed on: 27th February 2025

It’s always easy with first direct - they are quick...

It’s always easy with first direct - they are quick to pick up the phone and helpful. I’ve yet to have a bad experience. Reviewed on: 27th February 2025

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