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first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1285 reviews)

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4.67

Based on 1,285 reviews, last reviewed 26th Feb 2025

450% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

First Direct Account. I get £250 overdraft for free which is handy when moneys tight. Reviewed on: 26th February 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1285)

Review of the first direct, Current Account:

Personal service; so rare these days

Unfailingly helpful if I need to phone them, patient when dealing with technical queries, flexible and personal. Reviewed on: 21st January 2022

Simple banking done right

Everything works! But most importantly, when things go wrong, the guys on the phone are amazing Reviewed on: 12th January 2023

Excellent customer service

I like being able to deal easily with my finances using the app, knowing there are always friendly and helpful people you can talk to at the end of the phone - based in the UK, without a long wait. Never had an issue. Reviewed on: 11th January 2023

Good all round

Been with them for years and never had any problems Reviewed on: 11th January 2023

Amazing customer service

This bank has first class customer service - no long waiting times, sensible security process and staff quick to resolve any isdues Reviewed on: 11th January 2023

Great app, service and perks

Account was very easy to set up, I did it via the current account switch and got a cash bonus too! App has really good features and layout. Reviewed on: 11th January 2023

Helpful and local

I've used First Direct for years. They're always available for any problems or questions and the staff are responsive and knowledgeable Reviewed on: 11th January 2023

Best current account without a doubt

This is an easy to use and secure banking product via an excellent app. The telebanking team is also professional, helpful and friendly. Reviewed on: 11th January 2023

excellent service

Over the past 6 months i signed up to first direct and have been really pleased. even though they are an app only bank their customer service is excellent and you always get a fast response Reviewed on: 11th January 2023

The epitome of what a bank should be

Easy banking via mobile, phone, and online. A bank that truly believes in providing for its customers. They have responded to the current situation by helping their customers. Reviewed on: 10th January 2023

super

Gerat account, only criticism the app is not really offering all it should, other members of the same banking groups apps are better Reviewed on: 10th January 2023

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