Write a review

first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1248 reviews)

View other first direct products

4.65

Based on 1,248 reviews, last reviewed 5th Feb 2025

8% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Brilliant bank been with them since midland bank end... Brilliant bank been with them since midland bank ended- fabulous service and great app Reviewed on: 5th February 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

Read all reviews Write a review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

Review first direct: Current Account now

Help others make smarter decisions by sharing your own experience.

Write a review

first direct Current Account reviews (1248)

Reliable for all banking services

First Direct staff are always available by phone and provide a first class service that is not restricted by use of an app. You can always choose to chat with a human! Reviewed on: 27th March 2022

Brilliant Bank

First Direct are in a class of their own where traditional banking is concerned. The customer service is always faultless and I've been with them since 1996. They would be my clear favourite if Monzo hadn't appeared in 2015. The only reason for the missing star is FD's technical inertia compared to the new fintech banks. Reviewed on: 25th March 2022

Brilliant service no other bank seems to be able to match

Just brilliant customer service Reviewed on: 24th March 2022

Nice way with customers, shame about funding fossil fuels

Have used fd since they started (1988 ?). Generally very good phone service; on line not so great. Biggest issue for me is HSBC (fd's parent company) funding fossil fuel projects. I'm not up to that so thinking of moving to Triodos who are excellent (we bank with Triodos at work). Cheers, J/. Reviewed on: 16th March 2022

Easy, efficient, informed

I would recommend FD as the service is easy to use, calls are answered in 2 rings and the staff are clear and knowledgeable Reviewed on: 16th March 2022

Excellent, reliable service

Have banked with them for years and still as reliable as ever. Removes banking stresses. Reviewed on: 13th March 2022

Not a great bank Do not use

Was happy open an account with them, I then transfer 200 from another account next thing I know account was frozen and then close with no reason.. Reviewed on: 13th March 2022

First Every Time

I switched my bank account to First Direct last year and from my first introduction it has been fantastic. The switch was seamless and the App is really easy to navigate and setting up the account was quick and easy. Since then it's been full steam ahead and the phone and online support has been first class. Reviewed on: 10th March 2022

First Direct - The Best of The Best - Absolutely Faultless!!

I have had a First Direct account since they started, about 30 years ago, and I have never looked back. Before then I had spent 40 years flipping from one bank to another without receiving any degree of good service at all. With First Direct, I found my soulmate - and I've never looked back or looked round since. They simply cannot be bettered, and I would not leave them for all the tea in China. 24-hour a day service, 7 days a week, 52 weeks a year. And a real person to speak to whenever I like. Well done, First Direct - you are so much more than any other bank could ever aspire to! Reviewed on: 8th March 2022

So helpful and efficient

Always professional efficient and effective Reviewed on: 4th March 2022

Do you have a different first direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Current Account
from Smile Bank 3.77 from 101 reviews
Student Current Account
from The Co-operative Bank 4.13 from 8 reviews
Current Account
from Chase Bank 4.95 from 39471 reviews

There's still more to see!

first direct has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub