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first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1248 reviews)

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4.64

Based on 1,248 reviews, last reviewed 5th Feb 2025

8% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Brilliant bank been with them since midland bank end... Brilliant bank been with them since midland bank ended- fabulous service and great app Reviewed on: 5th February 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1248)

Very safe banking great customer service

Never have to wait to speak to someone but can be a nightmare when changing phones due to digital key Reviewed on: 3rd March 2022

Fading fast

Denying technical problems is the attitude of the incompetent or the arrogant. Don't treat customers like fools, that seems to your department! Reviewed on: 2nd March 2022

best bank

excellent service and always there when i need them Reviewed on: 2nd March 2022

Great service all round

I have had an account for five years and never had a single issue with them . Polite and friendly staff and a good website. Reviewed on: 28th February 2022

Amazing customer service

They've always provided us with brilliant customer service, phones are answered instantly at any time of the day and they've always been friendly and immediately answered any queries or sorted any issues. Their internet banking app is clean, simple and easy to use. Reviewed on: 22nd February 2022

Best bank ever

Always a friendly person to help no matter what time of day or night Reviewed on: 17th February 2022

Super

Really great bank with super app and immediate and friendly customer support Reviewed on: 16th February 2022

Great bank

Interest free overdraft is amazing and the service is the best of any bank I’ve used. Reviewed on: 16th February 2022

1st Class Customer Service

Any time we have had to contact First Direct their customer service has been 1st class. At Christmas we were unfortunate enough to be the victims of online fraud. First Direct were as usual professional and efficient and made a very stressful situation slightly less so. Reviewed on: 13th February 2022

Still the best after all these years

I switched to first direct in January 1997 after years of poor service from a number of high street banks. first direct's customer service has always been excellent and never let me down, which is why I have not switched to another provider, which I'm happy to do in all things if I'm not happy or feel that I can get a better deal. Reviewed on: 13th February 2022

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